IT Systems Analyst III; End User Services – Lawrenceville, GA; Onsite

Benefits:

• 401(k)
• Dental insurance
• Training & development

The following requirement is open with our client.

• Title : IT Systems Analyst III (End User Services)
• Location : Lawrenceville, GA (Onsite)
• Duration : Long Term (W2 & C2C & 1099)
• Rate :
• Visa Status :
• In-Person Interview : Yes
• Relevant
  
  Experience:
  
  5+

• End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end-users.
• This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
• The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
• This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end-users.

• Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience.

• 5+ years of enterprise-level desktop support experience
• Experience in complex system implementations or upgrades
• Strong requirements gathering and business process analysis skills
• Experience working with cross-functional teams and vendors
• Proven troubleshooting skills for complex, high-impact issues
• Strong written and verbal communication skills

• User Assistance — Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
• Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
• Installation and Configuration — Install, configure, and maintain desktop operating systems, software applications, and peripheral devices; ensure systems are up to date with the latest software patches and updates.
• Hardware Maintenance — Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals; perform hardware upgrades and replacements as required.
• Collaboration and Escalation — Collaborate with the IT team to escalate and resolve complex technical issues; communicate effectively with end-users and escalate problems to higher-level support when necessary.
• Security and Compliance — Implement and enforce security measures to safeguard computer systems and data; ensure compliance with organizational IT policies and industry best practices.
• Documentation — Maintain accurate records of support requests, resolutions, and hardware/software inventory; create and update documentation for IT processes, troubleshooting procedures, and user guides.
• User Training — Provide basic training to end-users on IT concepts, applications, and best practices; foster a proactive approach to prevent common issues through user education.

Certification: Nice to have.

Best,

Mohith Pothamsetti

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Business Development Manager | Volantsoft Inc.