Cloud Services Analyst

The Analyst also provides second-tier support for on-premises and cloud-native internal environments, systems, and escalated client issues, contributing to the stability, reliability, and usability of Tyler’s internal tools and platforms.

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Lawrenceville, Georgia

0-5%

• Collaborate with Technical Support, Sales, Development, and Implementation teams to validate and promote the stability of new releases.
• Stay current with Tyler’s evolving technology landscape, including security, deployment, integration, infrastructure, observability, and compatibility.
• Provide service desk support for internal teams and tools, including ECHO, Tyler Deploy, and client environments.
• Utilize tools and technologies such as AWS resources, Terraform, Power Shell, Git Hub, Datadog, Octopus Deploy, Keycloak, and Atlassian tools (Confluence and Jira).
• Administer Windows servers and Microsoft SQL databases.
• Maintain clear, accurate, and up-to-date documentation for internal stakeholders.
• Participate in an on-call rotation.
• Pursue ongoing professional development and relevant certifications to enhance technical expertise.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• 1–2 years of professional experience in technical support, IT systems administration, Dev Ops, or familiarity with Tyler Enterprise ERP products, with demonstrated aptitude for technical analysis and problem-solving.
• Strong communication skills, with the ability to engage both technical and non-technical audiences.
• Familiarity with observability platforms and cloud-native technologies (e.g., Datadog, AWS).
• Familiarity with scripting languages, infrastructure as code, and Git-based source control (e.g., Terraform, Power Shell, Git Hub).
• AWS Cloud Practitioner certification preferred.
• Knowledge of Agile development methodologies, with experience using tools such as Jira.
• Experience with ticketing systems, such as Microsoft CRM.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.

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