Accela Land Management - Onsite Lawrenceville, GA

Accela Land Management - Onsite Lawrenceville, GA

Lawrenceville, United States

This senior level position is responsible for administration, management, configuration, documentation, report writing, scripting and end‑user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.

• 3 years’ experience in Accela Automation, Configuration Management, EMS E Scripting, and application support
• Strong working knowledge of On‑Prem and Cloud Accela Platform
• Strong working knowledge of Agile, Scrum, and Waterfall methodologies
• Strong working knowledge of JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, Git Hub, Postman, and SSIS
• Accela Mobile, Automated deployment
• Knowledge of GIS (geographic information systems)
• Experience integrating Accela with other systems (e.g., Oracle Financials, SMS platforms)
• Experience working with Government organizations

• Teller / Cashiering Platform, Twilio SMS Messaging, SAP
• Application development processes and tools
• Project management principles
• Excellent Customer Service in face‑to‑face, telephone, or electronic interaction with clients
• Analyst and systems experience in large‑scale IT environment

• Develop and customize applications, forms, workflows, and reports within the Accela platform based on business requirements.
• Develop automated processes for business workflows, licensing, permitting, and other public sector activities using Accela's configuration tools and coding capabilities.
• Configure Accela modules (such as Civic Platform) to meet specific operational needs.
• Develop and maintain integrations between Accela and third‑party systems, such as payment gateways, GIS, cashiering, SMS, and ERP platforms.
• Ensure that the integration processes are secure, efficient, and scalable.
• Identify, diagnose, and resolve technical issues related to custom scripts, workflows, and system integrations.
• Conduct thorough testing and debugging to ensure the reliability of the developed solutions.
• Collaborate with system administrators and IT teams to solve more complex issues related to performance or configuration.
• Provide technical support to IT teams and end users by troubleshooting and addressing system‑related queries or issues.
• Document processes and procedures to ensure continuity and knowledge transfer across the team.
• Handle deployments with Accela support team.
• Conduct Accela training classes for business teams as part of UAT and new project releases.
• Identify, log, and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor.
• Maintain ticketing system with up‑to‑date solutions and clear record of activities; explain and document technical issues in a clear way to end users.
• Identify, research, and resolve complex technical issues.
• Collaborate with other IT teams.
• Perform physical IT maintenance and installation tasks as needed, including lifting heavy objects (10–50 lbs), standing, walking, stooping, kneeling, crouching, or crawling.