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IT Help Desk Aide - Federal Study
Job in
Lawrenceville, Gwinnett County, Georgia, 30243, USA
Listed on 2026-07-28
Listing for:
Georgia Gwinnett College
Full Time, Apprenticeship/Internship
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Georgia Gwinnett College invites applications for a Federal Work Study - Help Desk student assistant. The role supports IT ticket responses for students, faculty, and staff, using common tools like Microsoft 365, Claw Mail, and MyCourses.
You will handle calls, in-person interactions, and written tickets with a customer-focused approach. Responsibilities include documenting solutions, assisting with accounts and device setups, and escalating complex issues to full-time staff.
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