IT Systems Supervisor-IS17

Job Description

The IT Systems Supervisor will be responsible for managing daily tickets for support and maintenance of all public safety applications, day-to-day operations for applications, and field support. This position will also, review the team’s daily time activity reporting/workload forecasting, and support and manage critical public safety CAD/RMS environments for public safety.

• Supervises Public Safety IT staff and oversees daily team operations, priorities, and service delivery.
• Oversees the support, administration, availability, and performance of mission-critical Public Safety systems, including CAD, RMS, mobile applications, databases, and related technologies.
• Oversees service desk activities, incident response, system maintenance, and technical support to ensure timely and effective resolution of operational issues.
• Leads and coordinates small- and large-scale Public Safety technology projects, system implementations, upgrades, and related initiatives.
• Manages employee workloads, schedules, performance evaluations, training, professional development, and other supervisory responsibilities.
• Develops, maintains, and coordinates inter-agency and agency technology agreements related to system access, data sharing, support responsibilities, and technology services.
• Develops and maintains technical documentation for Public Safety system integrations, data exchanges, workflows, system dependencies, and vendor interfaces.
• Ensures Public Safety systems and technology operations comply with CJIS/GCIC requirements, County cybersecurity standards, and other applicable security and regulatory requirements.
• Coordinates with Public Safety agencies, IT leadership, vendors, and technical teams to support operations, establish priorities, address technology needs, and resolve technical issues.
• Coordinates 24/7 on-call support and response for critical Public Safety system outages, incidents, and service disruptions.

• Presents Public Safety technology projects, system updates, outages, risks, and recommendations to department leadership, executive management, and stakeholders.
• Conducts meetings, briefings, training sessions, and technical presentations for Public Safety personnel, IT staff, vendors, and partner agencies.
• Communicates complex technical information clearly to both technical and non-technical audiences, including operational impacts, project status, and recommended solutions.

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
• This job requires fingerprinting.
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

The grade for this position is 107.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

• Bachelor's degree in a related field;
  AND
• Seven years of progressively responsible programming and systems experience;
  OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
• Skilled in reporting and data visualization, Microsoft Power Apps is a plus
• Experienced in the development and maintenance of reporting dashboards, preferably Power BI or ESRI
• Two-year minimum using SQL Management Studio. SSRS or SSIS is a plus.
• Candidates are required to obtain one or more of the following certifications: GCIC Security and Integrity certification; GCIC Inquiry level workbook certification within six months of hire.
• Requires 24/7 on-call support (Team weekly rotation)
• Must be able to work independently with customers, gather requirements and provide analytical or software solutions to a variety of management levels and organizational departments.
• Valid Driver’s License

NOTE:

The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

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