Warehouse​/Counter Service

Job Title

Warehouse/Counter Service – Full Time/Non-Exempt –

Location:

Lawrenceville, GA

Branch Manager

This position’s duties include several areas of branch operations: answering telephone calls, servicing customers, using computers to generate invoices, and loading items in customers’ vehicles. The employee is responsible for safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles, and making timely deliveries to customer locations.

• Provide fast and friendly customer service by following “Customer First” standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers are met or exceed expectations.
• Pull customer orders from the warehouse and load them into company delivery trucks, branch or customer vehicles, or stage items for pick-up while using safe material handling procedures.
• Produce and complete accurate paperwork including invoices, C.O.D.s, special orders, vendor purchase orders, and shipping and receiving documentation.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card following all money handling procedures.
• Process all customer returns and warranties on the same day they are received.
• Unload deliveries to the branch by hand or by using material handling equipment (MHE) and place products in assigned stocking areas.
• Operate lift trucks or other MHE safely and efficiently. Keep the forklift in good working order and properly maintained.
• Report damage, safety issues, and accidents immediately to the supervisor.
• Perform all warehouse-related duties, maintaining the appearance of the warehouse and entire facility—including clearing debris, sweeping, vacuuming, cleaning the bathroom, emptying trash, and tidying shelves.
• Maintain the appearance of the yard and parking area by removing trash daily.
• Verify incoming order accuracy by counting before products are securely stocked on racking and organized correctly to prevent damage, reporting discrepancies immediately to the supervisor.
• Process, prepare, and receive all products shipped by UPS.
• Use and maintain a counter notebook.
• Other duties as assigned.

• Basic understanding of heating and cooling systems, parts and supplies is preferred, but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items.

Fast‑paced environment with frequent interruptions. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday with some Saturdays (half day). This is a safety‑sensitive position.

Successful completion of pre‑employment screens is required and the employee must be 18 years of age to operate a forklift.

R.E. Michel Company Benefit Package Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short‑ and Long‑term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage – Discounts on Entertainment, Shopping and More!
• Access to Life Mart – Discounts on Hotels, Apple Products and More!
• Career Advancement Opportunities & On‑site training courses
• Weekly Pay – Every Friday