Assistant Store Manager

Assistant Store Manager – Lawrenceville, GA – Title Max

As an Assistant Store Manager (ASM) you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e‑learning modules.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program to enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
• Company‑Sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short‑term and long‑term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• Benefits are subject to change without notice and are described in the governing plans and documents.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/ pawn applications, check cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining focus on customer service.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
• Work to meet company‑set performance standards by leveraging B2B partnership opportunities, obtaining referrals, and hosting in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Ensure compliance with company policies and local, state, and federal laws by conducting audits, creating reports, and compiling financial data.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance.
• Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends (minimum 40 hours per week).
• Store hours, schedules, and minimum hours may be subject to change; consult recruiter for current requirements.

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key…