Sales & Client Services Agent – Bail Bonds- Gwinnett County; Night Shift

Sales & Client Services Agent – Bail Bonds

Location:Lawrenceville, GA.
Employment Type: Full-Time, Direct Hire
Schedule: 12-Hour Shifts | 4 Days On / 4 Days Off
Shift:6:00 PM–6:00 AM
Compensation: Approximately $37,440 annualized introductory rate; $39,000–$41,600 annual base salary after management approval, plus commission and performance incentives

Focus People is recruiting a Sales & Client Services Agent on behalf of an established Georgia bail-services organization.

This is an excellent opportunity for someone with experience in inside sales, customer service, call centers, hospitality, financial services, reservations, collections, or other customer-facing environments who wants a stable career with a base salary and additional performance-based earning potential.

Previous bail-bond experience is not required.

The employer provides extensive hands‑on training and is looking for someone who is dependable, persuasive, comfortable communicating with people from all walks of life, able to learn new systems, and motivated to build a long‑term career.

As a Sales & Client Services Agent, you will assist individuals and families who are trying to arrange the release of a loved one from jail. Customers are often dealing with stressful or unfamiliar circumstances, so the ability to remain calm, professional, helpful, and nonjudgmental is extremely important.

This position combines inside sales, customer service, financial conversations, administrative responsibilities, and detailed case follow‑up
.

Successful employees understand that every qualified inquiry is an opportunity to provide excellent service while earning the customer's business.

• Answer inbound telephone calls and assist walk‑in customers.
• Treat qualified inquiries as opportunities to earn the customer's business.
• Explain the bail‑bond process clearly and professionally.
• Gather information needed to evaluate, prepare, and process bonds.
• Discuss and negotiate pricing, collateral, payment arrangements, and agreement terms within company guidelines.
• Prepare, review, execute, and submit bond documentation.
• Process payments and maintain accurate customer and financial records.
• Communicate electronically with courts, jails, attorneys, and other appropriate parties.
• Follow up on missing documentation, payments, payment plans, and other customer obligations.
• Manage multiple active customers and cases simultaneously.
• Maintain accurate information within CRM, email, payment‑processing, and proprietary systems.
• Review documentation carefully for accuracy and completeness.
• Protect confidential customer and case information.
• Work toward established sales and performance goals.
• Develop professional referral relationships with criminal‑defense attorneys and other appropriate contacts.
• Assist employees at other company locations with calls, payments, paperwork, inventory, and coverage when needed.
• Complete occasional authorized business travel to jails, courthouses, government facilities, other company offices, or approved satellite locations.
• Perform other reasonable duties as assigned.

This is a customer‑service position with an important sales component.

Successful candidates should be comfortable:

• Asking for the customer's business.
• Discussing pricing and financial arrangements.
• Negotiating within established company guidelines.
• Following up with prospective and existing customers.
• Working toward measurable performance goals.
• Developing referral relationships.
• Providing compassionate service while remaining focused on the business objective.

You do not need to be an aggressive salesperson. The strongest candidates are persuasive, professional,…