Field Service Technician | Lawrenceville, GA

About The Team
At Bermex, we value our customer relationships and strive to delight them by going the extra mile. Bermex offers expert meter reading services and solutions to utilities throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, and water, gas, and electric meter reading. We are looking for motivated individuals who enjoy working independently and love the outdoors to become part of our team.

The Field Service Technician reports to the Project Manager. This position plays a key role in completing service orders that may include delivering notices, finding meters, reading meters, and miscellaneous tasks necessary for the utility billing department. The position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.

Salary Transparency:
Pay is $17 per hour.

• Remove inactive meters, locate curb valves, discontinue services, and conduct safety inspections including detection of gas leaks or theft investigations.
• Complete assigned duties within the required time frame for cycle readings.
• Assign sequence numbers to new services.
• Rearrange meter reading routes as necessary.
• Read meters on a daily and/or special basis, typically at the customer’s premises for service bills.
• Evaluate unsafe conditions; may need to clean out meter boxes.
• Use electric, gas, and water meter reading devices.
• Use printed materials such as service orders, maps, manuals, and computer printouts.
• Read meters in various environmental conditions.
• Extensively walk and stand for much of the workday.
• Walk for long distances (occasionally up to 20 miles per day) in various weather conditions.
• Exert physical force moving objects (routinely 10‑lbs of force, up to an occasional 50‑lbs of force).

• Refer all consumer complaints to the appropriate authorities.
• May provide general information about meter services to customers, when applicable.
• Use telephones, tablets, and/or computers to communicate.

Other duties as assigned.

• Must be 18 years of age or older.
• Must possess a valid driver’s license.

• Education:
  
  None required;
  High School Diploma or GED is a nice to have.
• Experience:
  
  No experience necessary; employees will be trained. Experience in meter reading or working outdoors is a nice to have.

• Ability to multi‑task, and work independently and as a team.
• Exceptional flexibility in daily routines and route scheduling.
• Adequate time‑management skills to finish daily meter maintenance.
• Excellent communication skills, comfortable interacting with management and customers.
• Ability to handle unhappy or negative customers professionally.
• Excellent attention to detail for problem‑solving and finding.
• Ability to walk long distances and prepare for weather conditions accordingly.

• Do not enjoy working independently.
• Do not enjoy working outdoors.
• Do not enjoy walking long distances.
• Are not flexible and do not enjoy adapting to schedules or routines.
• Do not have adequate planning and time‑management skills to finish daily work in a timely manner.

• Drug/alcohol testing is required.
• Testing required per Non‑Regulatory requirements for employees working with water, electric, or meters.
• Testing required per Federal DOT regulations for employees working with gas meters.

• Group health plans including medical, prescription, dental, vision, and other coverage options.
• Company‑paid group life insurance, accidental death & dismemberment insurance, short and long‑term disability.
• Flexible Spending Accounts or a Health Savings Account with company match.
• Company‑paid Employee Assistance Program (EAP) for all employees and eligible family members.

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) retirement plan with company match.

• Paid Vacation (after 90 completed days of service for full‑time employees).
• Paid Holidays.
• Paid Wedding Day.
• Veterans Day paid time off for our veterans.
• Paid Sick Time (New York based positions only).

• Company vehicle for all driver‑based positions.
• Gas card for company vehicle (if…