Area Operations Manager - Lawrenceville, GA

About Blue Streak

Blue Streak Couriers is a leading provider of customized transportation and delivery solutions, specializing in last‑mile delivery services. We are committed to ensuring timely, reliable, and efficient deliveries that meet the unique needs of our customers. With a focus on operational excellence and customer satisfaction, Blue Streak partners with a network of skilled independent contractors and dedicated employees to deliver exceptional service.

Founded in 1984 in Jacksonville, Florida, Blue Streak has grown from a local courier into a regional logistics carrier serving banks, medical labs, restaurants, suppliers and other industries across the southeastern United States. Our mission is to provide trusted logistics powered by technology and exceptional service. Our vision is to create a reliable logistics network that empowers businesses and individuals to connect, prosper, and thrive.

• Excellence: Setting new standards of customer service, reliability, speed and professionalism.
• Safety: Commitment to maintaining a safe work environment for employees, contractors and communities.
• Innovation: Optimizing operations with forward‑looking technology and data‑rich solutions.
• Trust: Acting as a trusted partner, transparent, honest and ethical.
• Loyalty: Fostering loyalty among drivers, customers and the company.

Job Title: Area Operations Manager

Reports To: Director of Operations

Department: Operations

Location: Lawrenceville, GA 30043

Summary: While job duties may vary over time, the primary responsibility is to provide customer service through operational leadership within a geographic area. The manager works with independent contract drivers and hourly workforce to execute daily deliveries, tasks and activities in a consistent manner with company services and cost objectives. The role includes monitoring service levels, ensuring safety, maximizing revenue per mile, engaging in prospecting, interviewing and contracting drivers or hiring employees as needed.

Position Status: Salary Exempt Position. Exempt employees are expected to work the hours required to achieve goals. Minimum 55 hours weekly, with flexibility for overtime, travel, training and urgent issues. Exempt employees must respond to phone, email and text within a timely manner.

• Overall:
  • Develop a Customer Service focus by delivering every package on time, every day.
  • Ensure all packages are off the dock by 9 a.m. and manage post‑9 a.m. delivery plans.
  • Communicate effectively about undeliverable packages and keep customers informed promptly.
  • Leverage company volumes, systems and partnerships to deliver high‑quality, cost‑effective service.
  • Identify and prioritize logistical needs; recommend actions to upper management.
  • Monitor paid percent to contractor and reduce costs.
  • Provide data on route analysis, re‑routing, cost and usage alternatives.
  • Manage key metrics:
    On‑Time Performance, open orders, signature capture, OSD, bar‑code scans, PODs, open forms, Returns, status codes.
  • Adhere to vision and communicate daily with contractors to achieve company goals.
  • React to unexpected issues promptly and proactively address requests from all stakeholders.
  • Respond to email, text and calls in a timely manner.
• Blue Streak Employees:
  • Read the employee handbook annually.
  • Train, supervise and hold employees accountable.
  • Communicate performance standards and review them with staff.
  • Interview associates and recommend hires.
  • Monitor attendance, productivity, hours, lunch breaks, DOT compliance and correct as appropriate.
  • Ensure safety manual completion and safe practices.
  • Motivate staff via recognition.
  • Conduct performance reviews at 90 days and annually.
• Independent Contractors:
  • Read and understand the annual contract.
  • Interview contractors regularly; maintain a full driver pool.
  • On‑board new contractors with background checks, system setup, documentation and uniform compliance.
  • Ensure service commitment, mobile technology usage, bar‑code and signature scanning, document attachment, VPOP/VPOD compliance.
  • Maximize revenue per mile while maintaining quality.
  • Optimize route alignment and assignment.
  • Ensure route…