Registered Client Service Assistant

Ironhorse Investments & Estate Planning is seeking a Licensed Client Service Assistant to support our advisors and deliver exceptional, relationship-driven service to our clients. This role is ideal for someone who thrives in a collaborative environment, enjoys building long-term client relationships, and takes pride in precision, organization, and follow-through.

As a key member of our advisory team, you will serve as a trusted point of contact for clients, support day-to-day account needs, and help ensure a seamless client experience from onboarding through ongoing service.

Key Responsibilities

Client Support

• Provide day-to-day service support for Financial Advisors and advisory teams
• Build trusted relationships with clients through regular, professional communication
• Execute money movement requests at the direction of the client and/or advisor
• Respond to general non-investment client inquiries, including account balances, positions, and transaction status
• Assist with client onboarding and account maintenance by collecting required documentation and pre-filling forms in a clerical capacity
• Update and maintain client profile information (e.g., investment objectives, risk tolerance) as directed
• Educate and assist clients with digital tools (e.g., client portals, eSign, eAuthorization)
• Accept or enter unsolicited and solicited trade orders in a clerical capacity under advisor direction
• Support advisor marketing initiatives (e.g., website updates, client communications, events)
• Remain current on firm policies, procedures, compliance requirements, and technology platforms
• Participate in firm initiatives, training programs, special projects, and ongoing professional development

Administrative & Operational Support

• Answer inbound calls and place outbound service follow-up calls
• Manage advisor calendars, including scheduling meetings, coordinating logistics, and preparing agendas
• Prepare and send meeting invites (Zoom or in-person) and supporting materials
• Assist with general office operations such as scanning, filing, document management, and recordkeeping
• Coordinate travel arrangements and prepare expense reports as needed
• Ensure timely follow-through on service requests to support a high-touch client experience

Qualifications

Education & Licensing

• High School Diploma or equivalent required
• Active Series 7 OR

Experience

• Two or more years of experience in the financial services industry preferred

Knowledge, Skills & Abilities

• Working knowledge of financial products including equities, bonds, mutual funds, annuities, insurance, and managed accounts
• Strong attention to detail with excellent organizational and prioritization skills
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Exceptional written and verbal communication skills
• Client-first mindset with a high standard for service and professionalism
• Strong time management skills and ability to multitask in a fast-paced environment
• Collaborative team player who values accountability and shared success
• Self-motivated, goal-oriented, and adaptable to change

Why Ironhorse

• Family-owned, relationship-driven firm with a true team culture
• Holistic planning approach integrating investments, tax planning, estate planning, and insurance
• High-touch client experience focused on trust, clarity, and long-term partnerships
• Opportunity to grow with the firm and make a meaningful impact in clients’ lives