Receptionist, Administrative​/Clerical

Job Overview

The Receptionist serves as the first point of contact for members, guests, and visitors, representing the organization in a professional, friendly, and welcoming manner. This role is responsible for managing front desk operations, handling incoming calls, and providing administrative support to ensure efficient daily operations. The Receptionist plays a key role in delivering exceptional customer service, maintaining accurate records, and supporting office functions while creating a positive and organized environment.

The ideal candidate demonstrates strong communication skills, attention to detail, professionalism, and the ability to multitask effectively in a fast-paced setting.

• Greet members, guests, and visitors in a warm, friendly, and professional manner, ensuring a positive first impression of the Club.
• Answer and direct incoming phone calls promptly and professionally, providing accurate information and assistance.
• Assist members with general inquiries, reservations, event information, and club services.
• Maintain a clean, organized, and professional front desk and lobby area at all times.
• Perform administrative and clerical duties, including filing, data entry, scanning, and maintaining accurate records.
• Receive, sort, and distribute mail, packages, and deliveries.
• Monitor and maintain visitor logs and ensure adherence to club access and guest policies.
• Support office operations by assisting management and staff with administrative tasks as needed.
• Maintain confidentiality of member, employee, and club information.
• Proofread correspondence and documents for accuracy and professionalism.
• Assist with member communications, including distributing notices, newsletters, or event materials.
• Ensure professionalism in appearance, conduct, and communication at all times.
• Provide general support to ensure smooth daily operations of the Club.

• Strong customer service and hospitality skills
• Professional demeanor and appearance
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to maintain confidentiality and professionalism
• Proficiency in basic computer applications (email, Microsoft Office, club management systems preferred)
• Prior reception, administrative, or hospitality experience preferred