Product Operations Specialist

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Full Time Professional Lawton, OK, US

10 days ago Requisition

Job Purpose/Summary

The Product Operations Specialist builds and owns the operational infrastructure that allows Knowmadics' R&D product organization to scale and operate with leverage, working at the portfolio level rather than on any single product line. This role partners directly with the Director of Product Development, the Chief Product and Technology Officer (CPTO), and Product Managers and Tech Leads across the organization, with the trust and autonomy to design the systems, processes, and content the R&D product organization runs on.

This is distinct from a Project Manager role: the Product Operations Specialist does not own schedule, budget, or contract logistics for any individual program, but instead owns the shared infrastructure and operating cadence that lets every product team and leader move faster and with greater clarity.

This role owns the R&D product org’s Confluence knowledge base and Jira project framework design, including space structure, templates, automations, and workflow configuration, ensuring consistency and usability across product teams. This role also shapes how the product organization communicates, both internally and externally, by developing cross-portfolio presentation materials, establishing the structure for recurring leadership reviews such as monthly product reviews and quarterly roadmap reviews, and producing the reporting that keeps leadership current on portfolio-wide progress.

The ideal candidate is a highly organized self-starter who can work effectively with stakeholders ranging from C-suite executives to technical individual contributors, and who is comfortable questioning existing processes and proposing better ones.

Duties and Responsibilities

Knowledge Management & Tooling

• Build and maintain the knowledge infrastructure that keeps institutional knowledge across the product organization organized, current, and easy to find, including Confluence space architecture, page templates, and documentation standards.
• Design the Jira frameworks that product teams operate within, including project structures, workflows, and automations, raising consistency and efficiency across teams without owning day-to-day ticket management.
• Continuously identify and close gaps in operational tooling and process, driving automation and efficiency improvements in partnership with the teams they affect.
• Establish and socialize best practices for tool usage across the product organization, helping teams adopt shared standards with minimal friction.
• Support the cross-portfolio narrative, building presentation materials and content that represent the product portfolio clearly and consistently to internal and external audiences.
• Define and maintain the structure behind Knowmadics ' recurring product cadences , including monthly product reviews and quarterly roadmap reviews , ensuring these forums run efficiently and deliver value to leadership.
• Translate input from Product Managers and Tech Leads into synthesized, portfolio-level reporting that gives leadership a clear, regular view of progress.
• Partner with the Director of Product Development and CPTO to prepare materials for leadership briefings, board updates, and other cross-functional presentations.

Cross-Functional Partnership & Process Improvement

• Partner closely with the Director of Product Development,CPTO, and Product/Tech Leads across the R&D portfolio to understand operational needs and translate them into scalable processes and tools.
• Collaborate with Finance, Sales, and Marketing stakeholders as needed to support cross-functional reporting, content requests, and portfolio-level coordination.
• Proactively identify gaps, inefficiencies, or inconsistencies in existing product operations practices, and propose and drive process improvements that benefit the broader organization.
• Maintain a strong working understanding of the product portfolio's technical and programmatic context…