Retail Manager​/Personal Banker - Salina

Retail Manager/Personal Banker – Salina, KS

The Retail Manager/Personal Banker is responsible for leading and overseeing branch retail operations, ensuring exceptional customer service, operational efficiency, and compliance with banking policies and regulations. This role provides strategic direction to achieve branch deposit goals, customer retention, and employee development.

Full‑time hours: 40 hours per week, Monday–Friday with a Saturday morning rotation.

Bank Of The Plains offers a competitive total compensation package. Benefits include health, dental, vision, life insurance, long‑term disability insurance, flexible spending accounts for health and dependent childcare expenses, 401(k) plan, paid vacation, paid holidays, volunteer time, and an employee assistance program.

• Leads by example, embodying the culture of the Board of Directors in work ethic, customer service, professionalism, community involvement, and the highest regard for the bank’s reputation.
• Communicates with retail staff in a weekly meeting to keep everyone up to date and review the calendar for coverage.
• Provides exceptional customer service to internal and external customers by accurately and courteously addressing customer questions and processing requests.
• Promotes the bank’s products and services; consistently cross‑sells at every opportunity, and maximizes branch deposit growth by coaching and developing staff.
• Performs as a team member in allocating and coordinating branch workflow and assists co‑workers with questions as needed.
• Schedules all retail staff in Salina and ensures coverage and coordinates the opening/closing schedule of the bank.
• Responsible for NSF decisions on accounts that do not have the overdraft protection product or limit.
• Reviews the Overdrawn Account Report and contacts customers on extended‑period reports lacking overdraft protection.
• Oversees personal bankers, lead personal bankers, and customer service specialists, assisting with complex situations.
• Assigns duties for personal bankers, lead personal bankers, and lead customer service specialists to ensure efficient department functioning.
• Manages branch customer service, setting expectations and ensuring proper customer interactions.
• Trains staff on online banking, mobile banking, mobile deposit, VISADEBIT CARD transactions and wires, helping customers login, reset passwords, etc.
• Monitors staff training, provides guidance, and recommends improvements.
• Researches customer account issues and complaints.
• Ensures staff compliance with all bank procedures.
• Approves exceptions to policies and procedures on a case‑by‑case basis.
• Resolves Visa Debit Card problems and charges.
• Maintains file records, processes address changes, closes accounts as requested.
• Reviews deposit documentation for account maintenance, new accounts, and CDs.
• Participates in the after‑hours call group for ATM and alarm issues.
• Attends bank‑related training as required by management.

• Answers incoming telephone calls, determines purpose, responds or forwards appropriately, and refers complex or upset customer inquiries.
• Maintains a cash drawer, accepts deposits, verifies cash, and follows proper check‑cashing procedures.
• Provides additional customer service including cashier’s checks, money orders, stop payments, and assists with questions or concerns.
• Orders and maintains debit and ATM cards.
• Supports interviews with customers to obtain information and explains available financial services such as savings, checking, IRAs, CDs, ATM and Visa debit cards.
• Assists in processing account openings and provides appropriate documentation and disclosures for checking, savings, CDs, IRAs, safe deposit boxes, and other services.

Bank Of The Plains is an Equal Opportunity Employer.

To apply, please forward your application to

OR

Bank of the Plains HR Dept.
1000 Adams St
Great Bend, KS 67530

E‑Verify Participation Notice:

Right to Work Notice:

Pay Transparency Nondiscrimination Provision:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)

If you believe that you have experienced discrimination, contact OFCCP at 1‑800‑397‑6251 | TTY 1‑877‑889‑5627 | https://(Use the "Apply for this Job" box below)./ofccp