Card Associate

Position: Card Associate (full-time)
Department:
Card Services

Reports to:

Card Services Management Team

Hours:

M - F, 10:30 AM - 7 PM; rotating Saturdays 8 AM - 1 PM

This is a wonderful opportunity for a successful career! We offer competitive wages, advancement opportunities, a fun environment, and more!

We are seeking organized, service-oriented, and friendly people to add to our team to assist our Cards Department. This job includes cracking solutions for our customers regarding their debit cards, satisfying their banking needs, and creating an awesome positive customer experience. Opportunities for pay increases, overtime, and advancement are all available as soon as 30 days into your training period. Don't delay and apply today!

FSNB is a full-service and family-owned bank that has been in operation for 75 years.

What is in it for you:

• Opportunity for pay increases in as soon as 30 days
• Paid training
• Paid vacation and personal leave
• 401k Plan
• Flexible scheduling with two days off a week
• Growth/Career opportunities
• Equal Opportunity Employer
• Health and dental insurance available
• Employee Assistance Program available
• Discounts at the YMCA, AT&T, Verizon, Dell and more
• Free and discounted bank services, if you bank with us while employed

Summary of Essential Job Functions

• Answer calls related to debit cards
• Troubleshoot card usage errors
• Complete debit card maintenance, as needed
• Assist with card dispute matters, including dispute filing and/or dispute claim updates
• Review reports related to debit card issues

Minimum Requirements

• Prior call center experience preferred
• Customer service experience
• Administrative skills
• Phone etiquette and effective communication skills
• Working knowledge of Microsoft Word and Excel