Customer Service Representative

Job Description

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer experience. You’ll play a key role in building customer relationships and upholding our company’s values of Servant Heart, Grit, Winning, Vision, and Consistency.

• Receive incoming calls in a professional, timely, and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer concerns or complaints.
• Schedule service appointments accurately and efficiently.
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Work closely with other departments to support customer needs.
• Perform other duties as needed, which may include cross‑training in related positions.

• Minimum of two years of administrative experience.
• Strong written and verbal communication skills.
• Detail‑oriented with strong data entry skills.
• Positive attitude.
• Team player who can also work independently.
• General computer knowledge, including Microsoft Office.
• Typing skills are a plus.

$17 to $19 per hour, depending on experience.

• Weekly Pay:
  Consistent recognition of hard work.
• Comprehensive Insurance:
  Health, dental, and vision plans.
• Financial Planning: 401(k) with company match.
• Over 100 hours of paid vacation and holidays.
• Paid uniforms and required technology.
• Company‑paid breakfast and lunch.
• Company reward trips and recreational activities.