Security Officer

Overview

Security Officer I is responsible for protection of Apache Casino Hotel assets that include but are not limited to currency, staffing, guests, etc., by enforcing preventative measures. Patrolling the interior and exterior of the property and restricting access to authorized individuals.

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies, procedures, and internal control protocols.
• Patrol Apache Casino Hotel buildings and parking lot; identify safety hazards and security breaches, investigate, interview, and document all applicable incidents in accordance with internal policies.
• Regularly provide escorts of money and team members in money-handling positions; assist with jackpot verifications.
• Give directions and provide escort to guests and team members in need.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
• Make detailed lost and found descriptions of people and incidents.
• Perform other related duties as assigned by reporting supervisor.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.
• Must have a valid driver’s license and be insurable through the Apache Casino Hotel company policy.
• Regular attendance is required.

Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. There is a reasonable expectation you will be scheduled on duty and/or “on-call” days, evenings, graveyards, holidays and/or weekends.

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
• Maintain a neat, clean, and well-groomed appearance (Security Officers are uniformed and badged distinctively). Uniforms must be clean and pressed at the beginning of each shift.
• Ability to maintain a calm demeanor during stressful situations.
• Understand and comply with the Eye, Hi, Goodbye program.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• Ability to adapt behavior to others’ styles, interact with people who have different values, cultures, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members.
• Ability to operate various types of equipment used in your department (e.g., personal computers, access control card systems, gaming devices, safety equipment).

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

• Regularly stand, walk, and sit for extended periods; use…