Cart Driver

Essential Job Functions Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.

Welcome guests to the property, answer questions regarding the property, and practice and promote excellent guest service

Drive shuttle cart from parking lot areas to main guest entrance and return to parking lot areas in accordance with established schedule.

Ensure guests are transported to and from the casino in a safe and efficient manner.

Work effectively with peers, team members, and regulatory agency personnel

Understand and comply with all casino and departmental policies and procedures.

Perform other related duties as may be assigned by reporting supervisor.

Understand and comply with the Eye, Hi, Goodbye program.

Regular attendance is required.

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations

Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift

Understand and comply with the Eye, Hi, Goodbye program

Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details

Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members

Ability to maintain a calm demeanor during stressful situations

Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs

Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise

Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority

Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly

Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust

Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members

Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, and telephone

Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member may be regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may be required to stand, work in extreme outdoor temperatures, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 35 pounds and pull or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to…