Collections Specialist Job Lawton area,Oklahoma USA,Finance & Banking

Job Details

Job Location:

Lawton, OK 73505

Position Type:
Full Time

Supervisor:
Collections Supervisor

Chief Officer:
Chief Lending Officer

Duties and Responsibilities

Assist collections department in routine clerical functions such as preparing written materials or correspondence (e.g., reports, letters, memos, etc.), copies, incoming/outgoing mail. Initiate appropriate follow-up action on mail returned as undeliverable. Record address and phone number changes. Perform general office tasks such as data entry and filing.

Locate and notify members of delinquent accounts by various forms of communication to solicit payment.

Process Charge-Offs and complete monthly report. Process garnishments and levy releases then disburses funds accordingly.

Handle credit disputes as assigned including research of disputed delinquent account balances through credit bureaus; update member delinquency on credit bureaus for credit reporting.

Answer calls for screening, transferring, responding to inquiries and/or taking messages and document notes in software.

Handle accounts payable and record-keeping for department related expenses including request for disbursement through accounting, send check and file paid invoices. Order department supplies.

Submit claims to insurance provider if vehicle is damaged.

Follow prescribed policies and procedures to comply with proper method of processing and handling all aspects of repossessed vehicles and foreclosed mortgage loans. Work with outside parties and designated credit union staff to accomplish function.

Direct collection activities including, but not limited to, lawsuits, foreclosures and replevins.

Perform valuation of loan loss potential of delinquent accounts at month end.

Retention of board reports, insurance, relocation of local vehicles to dealer or auction.

Update Metric report and E Oscar.

Educate and retain knowledge of laws and regulations pertaining to collection of debt.

Job requires cross selling other credit union products.

Professional, well-developed written and oral communication skills. Ability to write routine reports and correspondence using proper English grammar.

Ability to read and interpret documents such as loan documents, regulations regarding collections and policy/procedures.

Strong attention to detail and accuracy is a must.

Effective communication and interpersonal skills to work cooperatively and politely with outside parties, members, and co-workers.

Ability to organize and prioritize in order to meet numerous deadlines.

Ability to adapt to changes in the work flow; manages competing demands and able to deal with frequent change, delays or unexpected events.

Maintain professional appearance and good attendance.

Ensure highest level of accuracy and confidentiality in all credit union business.

Complete all required training programs.

Other duties as assigned.

Comply with BSA regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP/Fair Lending through the completion of training courses assigned annually by trainer as well as meetings discussing BSA compliance activities.

Qualifications and Skills

This position requires the associate to work well with others and be extremely detail oriented. Basic math and money, the ability to apply common sense and the ability to reason are expected. Good people skills as well as oral and written communication skills are essential. Typing and PC skills are required. 10 key by touch, Microsoft Word and loan or collection experience preferred.

Excellent phone skills and manners are required.

Education

High school diploma or equivalent or an equivalent combination of education and experience, as well as the ability to read, analyze, and interpret technical procedures and regulations. Successful applicant will be comfortable giving simple instructions, writing short correspondence and effectively responding to questions and concerns in the Collection and Loan areas.

Physical Demands / Work Environment

Duties of this job frequently require associate to talk, hear, stand, sit, write and type. Associate is occasionally required to walk or bend. Associate is frequently required to use hands and fingers, handle and feel objects, tools, or controls. Associate may be required to occasionally lift and/or move up to 35 pounds. Job requires close vision for computer work and ability to adjust focus from computer to member interface.

The work environment is an office setting. Noise level is usually moderate. While safety precautions are in place, due to the nature of the industry, robbery is possible. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Remote Work

Remote work is not available due to the nature of the job.

Disclaimer

This job description is not a complete list of all the duties and responsibilities, nor does it constitute an employment contract. Duties and responsibilities may be added, deleted, or changed at any time at management’s…