Personal Banker II

Job Description

Don’t miss this opportunity to elevate your banking career with Gateway First Bank – our Cherokee, OK branch is currently searching for a Personal Banker II! Candidates will have 2+ years of banking, customer service or retail experience. This role will handle a variety of banking transactions and maintaining strong customer relationships. We are a community focused institution which deeply cares about our customer’s satisfaction as well as our employee workplace happiness and career growth.

We look forward to meeting you!

• 0 copay on brand name and generic meds
• Company contribution to HSA
• $600 wellness credit on premium per year
• Legal Shield & IDShield
• Tuition Reimbursement
• Nationwide Pet Insurance

The Person al Banker II is responsible for consistently exhibiting an excellent first impression to all customers and guests of the bank as the primary point of contact. Maintains strong customer relationships while meeting customers' needs, handling customer transactions.

• Performs excellent customer service when meeting customers and potential customer's needs and assisting all patrons of the bank to leave a positive impact with each encounter.
• Greets customers and facilitates a welcoming and customer-focused environment.
• Builds and maintains relationships with customers to help identify financial products and services that meet their personal and business needs.
• Assists customers’ accounts with selection of all financial services including online banking, Bill Pay, E-statements, mobile and ATM deposit capabilities.
• Processes customer transactions efficiently and accurately in a fast-paced environment.
• Balances and settles cash drawer in conjunction with proofing transactions.
• Resolves customer issues and inquiries.
• Ensures compliance with all bank policies and procedures, state and federal banking regulations, internal security procedures and policies.
• Maintains knowledge of all Gateway First Bank deposit and lending products, and services.
• Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department. Performs all job functions in compliance with all company policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules.
• Performs related responsibilities as required or assigned.

• Knowledge/Skills/Abilities
• Thorough knowledge of bank products and services.
• Thorough knowledge of retail banking policies, procedures, and practices.
• Excellent interpersonal skills.
• Excellent communications skills.
• Proficient in MS Office applications.
• Ability to remain friendly, outgoing, confident, assertive and enthusiastic in fast paced environment.
• Exemplifies the Gateway Values:
  Stay Growth Oriented, Make a Difference, “Get it Done” Attitude, Be a Team Player, Do the Right Thing.
• Education/Experience
• High school diploma or equivalent.
• 2-4 years of banking experience.
• Sales or banking operational experience preferred.

Must be flexible and able to work additional hours when needed. Attendance and punctuality are an essential function of the job. Maintains highly sensitive or confidential information.

NOTE:

The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. They are not intended to represent an exhaustive listing or be inclusive of all aspects of the job. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. Major changes in areas of responsibility may occur, as directed by management, and will require revision of this job description.

Gateway First Bank is a leading financial institution that provides banking and mortgage services for consumers and commercial customers. Headquartered in Jenks, Oklahoma, Gateway is a $1.9 billion asset sized bank with a significant mortgage operation. Gateway is one of the largest banking operations in Oklahoma and mortgage operations in the United States with eight bank branches in Oklahoma, over 60 mortgage c