Financial Service Representative

Job Details

Job Location:

Lawton, OK 73505

Supervisor:
Branch Manager

Serves as a liaison between the member and the credit union. Responsible for providing account information and professionally handling members’ daily credit union needs. Provides a variety of transaction services for members including deposits, withdrawals, cash advances, loan payments, redemption of US Saving Bonds, transfers and check cashing. Sells travel cards, money orders and official checks. Open and close accounts, provides member service duties including card services and account information updates.

• 1. Perform routine transactions, including processing deposits, withdrawals, loan payments, transfers, domestic wires, issuing and cashing checks, receiving credit card payments and processing cash advances.
• 2. Process mail payments and deposits. Process and log night drop transactions.
• 3. Receive payments for installment and share secured loans, ensuring that payments equal amount due and all late charges.
• 4. Perform Shared Branch transactions.
• 5. ATM, CDM and card balancing as needed.
• 6. Operate and balance the coin machine.
• 7. Balance to system generated proof to verify no cash on hand in drawer. Review, verify and consolidate checks within teller capture. Report any discrepancies to supervisor.
• 8. Sell travel cards, gift cards, and other “sale” items and maintain logs and inventories.
• 9. Answer telephone account inquiries from members and process their requests including; transfers between accounts, check reorders, order check copies, payroll allocations, stop payment orders, credit and debit card transactions and membership file updates.
• 10. Maintain a working knowledge of the many aspects of the credit union to better serve members including knowledge of all FSFCU products.
• 11. Proficient in check ordering, credit/debit card ordering, processing simple adjustments to members’ accounts, researching member disputes and problem resolution.
• 12. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, negotiability and/or fraud, and enter deposits into computer records. Adhere to check hold policy. Process stop payments on checking accounts and on official checks.
• 13. Maintain equipment and files necessary to keep accurate records of member accounts, including membership forms and account change forms.
• 14. Respond promptly to members’ requests and/or concerns. If necessary, direct member to proper person for information and assistance. Research and resolve member account problems.
• 15. Process IRA and CD account transfers, rollovers and withdrawals. Prepare and process direct deposit forms and payroll allocations.
• 16. Close accounts according to procedures.
• 17. Accurately open new member accounts in a timely manner while cross selling products and services.
• 18. New account duties include interviewing potential members to obtain information and explain available financial services. Verify potential members for field of membership qualifications, complete and obtain signature in workflow, prepare temporary checks, open accounts for members. Ability to accurately review credit report for OFAC/s when required and use AML.
• 19. Process requests for new membership accounts. Sending correspondence to obtain necessary documentation to open memberships/accounts.
• 20. Provide information on products, services or policies, including eligibility for membership, types of accounts, dividend and interest rates, office locations, hours, etc. Cross-sell credit union products, including ability to explain features and benefits of each. Answer basic loan questions including next due date, payment amount, frequency, payment method and final payment date.
• 21. May be required to open and/or close branch.
• 22. Maintain a working knowledge of procedures and may have the authority to provide overrides for other FSR’s.
• 23. Ensure station is properly stocked with forms, supplies, etc.
• 24. Scan information into the computer system.
• 25. Basic understanding of back office procedures and daily routines.
• 26. Represent FSFCU in a courteous, efficient and professional manner at…