Eligibility Specialist ; Bilingual Spanish

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Title: Eligibility Specialist I

Employment Type: Full-Time, non-exempt

Pay Range: $ per hour*

Work Schedule:

Monday– Friday, 8:00am-4:30pm,with a rotating schedule to include a Saturday

(Schedule flexibilityrequiredto meet business needs)

** Primary Work Location (s):
** Bryan Medical Center East Campus: 1600 S48th St Lincoln, NE 68506

As an Eligibility Specialist I,you’llget tomake a difference in patients’ lives every day!

Youwillbea lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role,you’llmeet directly with patients and families, listen to their stories, and help them access financialassistanceprograms that can remove barriers to receiving essential medical care.

You’lluse your compassion, communication skills, and problem‑solving abilities to guidepatients’step‑by‑step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.

Ifyou’remotivated by meaningful,people‑centeredwork–and you want a role where your efforts make a clear and immediate difference–this position offers the opportunity to build relationships, grow your skills, and positivelyimpactpatient lives every day.

• Serve as a patient advocate , meeting with patients in-personatbedside, to assesseligibility forfinancialassistanceprograms.

• Engage patients via phone outreach tofacilitatetheircooperation and support the completion of required screenings and documentation.

• Guide patients through complex
  application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuringtimelysubmission ofaccuratedocumentation.

• Collaborate and build relationshipsacrossteams , actingas aliaisonbetween patients, hospital staff, and government agencies tosecure coverage and resolveeligibilityissues.

• Manage a high case load effectively , prioritizing tasks, following up on pending applications, and meetingdeadlineswhile also adhering to productivity and quality expectations(KPIs).

• Communicate with clarity and empathy , explainingfinancialresponsibilities andassistanceoptions in ways that patients can understand.

• Maintainaccurateand confidentialrecords , ensuring compliance with HIPAA and organizational policies.

• Use multiple systems and tools to document, track, andreport onpatientinformation.

• Support operational needs , including providing limited staffing coverage at nearby hospital locations as needed.

• Complete special projects, as assigned.

• High school diploma or GED

• Proficiency in English and Spanish

• 1+yearsof experience in a customer-facing role (financial counseling,healthcare, social services, or similar environments preferred).

• Basic knowledge of state and federalassistanceprograms such as Medicaid, Medicare, and Social Security Disability.

• Strong organizational skills with the ability to handle multiple
  priorities andmaintainaccuracy and attention to detail.

• Techsavvy withabilitytoefficiently manage and navigate multiple software systems, applications, and platforms simultaneously.

• Ability to explain complex information clearly and empathetically

• Comfort working in fast-paced environments with changing priorities

• Genuinecarefor…