Room Attendant

Job Details

Job Details

Job Location:

Lawton, OK 73501

Position Type:
Full-Time Job Shift: Any Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
• Work effectively with peers, staff members, and regulatory agency personnel
• Service all bedrooms and corridors, in line with casino Standard Operating Policies (SOP)
• Maintain a neat, clean and well-groomed appearance. Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Thoroughly clean assigned rooms. Replace soiled linen and towels; restock soap, tissues, and drinking glasses; disinfect bathroom surfaces; dust and polish the furniture; remove all trash; vacuum the carpet; and wash any uncarpeted floors. Check shower curtain for mildew, scum and clean/replace accordingly
• Maintain high standards of cleanliness and presentation in all back-of-house and guest areas
• Store all soiled and clean laundry in line with casino SOPs
• Properly label items lost and found articles and turn in to Guest Services for proper record keeping and holding
• Clean and stock service trolleys and maintain in a presentable manner
• Work in laundry room as necessary
• Maintain guest security by keeping door closed at all times. Refer guest to guest service for room access
• Willingness and ability to train new team members
• Responsible for proper administration of key control for issued keys
• Take initiative to offer assistance to guests or team members
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

• Stay current on casino promotions to provide information to guests upon request
• Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc.
• Practice safety standards always. Verbally report all safety issues to hotel maintenance immediately and issue work order through Info Centre
• Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) as required
• Maintain a safe work area. Know where to get information, how to read product labels and Material Safety Data Sheet (MSDS) and know when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS
• Report equipment malfunctions promptly to the supervisor and Info Centre
• Provide assistance to other team members to contribute to the smooth operation of the department and the hotel
• Maintain security of equipment, keys and supplies issued each day
• Promote excellent guest service by practicing courteous, tactful, and patient manners with other team members, management, guests, vendors and other members of the general public. Always practice the 5/10 rule:
• When passing guests or team members within a 10-foot radius make eye contact
• When passing guests or team members within a 5-foot radius, acknowledge and greet verbally greet with “Good Morning, Afternoon, Evening”
• Understand and comply with the Eye, Hi, Goodbye program
• Immediately report any suspicious activities by guest or others
• Adjust work priorities as necessary
• Perform other related duties as may be assigned
• The hotel operates seven days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and team members may be asked to work shifts other than those they prefer or normally work, and overtime as required.

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Competency to follow detailed procedures and ensure accuracy in documentation and data;…