Audio Visual Specialist

Background
:
United States Army Fires Center of Excellence (FCoE) has the mission to train, educate, and develop Soldiers and Leaders; create and develop capabilities; and provide a Fires Force to support the Joint Warfighting Commander across the spectrum of operations in Joint and Multinational environments. The US Army Fires Center of Excellence – Fort Sill (USAFCOEFS) Chief Information Office Support Staff has the responsibility to provide Information Technology (IT) services to USAFCOEFS.

The sustainment of current and emerging IT support is a critical enabler to accomplish all USAFCOEFS missions.

Duties
:

• Provide daily on-site operational and sustainment support for installed classroom audiovisual equipment (hardware, software and ancillary and associated items of equipment to include networking and TEAMS video conferencing for Enterprise Classroom Program (ECP) classrooms.
• Possess the ability to lift/carry up to 50 pounds as well as the ability to climb/work at heights of 20 feet.
• Maintain a daily log of performance tasks, customer requests, and known issues.
• Utilize the Army’s Incident ticketing System, AESMP, to capture workload.
• Capture daily and weekly sustainment reporting requirements via the online ECP Repository.
• Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.
• Perform monthly preventative maintenance of each installed ECP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.
• Change projector filters and projector lamps as required.
• Identify, troubleshoot and resolve classroom equipment performance issues and replace parts as required.
• Serve as the classroom support representative for ECP and maintain routine communications with the ECP PM office.
• Maintain Common Operating Picture (COP) of all ECP Classrooms.
• Assist on-site government and other personnel with daily classroom operation of audiovisual equipment.
• Provide on-site audiovisual expertise for ECP classrooms.
• Ensure all ECP classrooms are maintained in a fully functional state and operating as designated to perform government training.
• Enter sustainment tickets into ECP online classroom sustainment ticketing system and monitor tickets until successful completion and ticket close-out.
• Maintain accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for ECP classrooms
• Report daily issue of bulbs and repair parts by classroom in the ECP repository.
• Coordinate with ECP technical support point of contacts to resolve troubleshooting issues and return classrooms to fully functional status.
• Interpret audiovisual signal flow wiring diagrams and schematics;
  Repair CAT6A cabling as needed.
• Document shipping and receiving of classroom audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling, packaging, and shipment of material as required.
• Produce audio products for presentations, ceremonies, conferences, and other events, and set up equipment for others' use in accomplishing the same.
• Receive requests for audiovisual equipment and set-up to record ceremonies such as change-of-command, retirements, awards, special occasions, presentations and other events, as well as conferences of up to a few days in length.
• Coordinate with customers to determine audiovisual requirements, conduct site surveys at various locations on the installation to verify access to power outlets, furniture arrangements, and number of speakers required.
• Determine quantity and configuration position of equipment, pack, transport to and from work site, install, adjust, maintain and operate audiovisual equipment, supporting the Command’s and authorized customers’ events.
• Test systems prior to presentation or ceremony, set up and operate audiovisual equipment, monitor output during presentations, adjust audio mixers, filters, and acoustic equalizers to prevent distortion and to ensure high-quality sound reproduction.
• Develop and manage the audiovisual loaner program by maintaining, issuing and receiving…