Technical Support Representative

Technical Support Specialist

We are looking for a Technical Support Specialist! Join an environment where innovative ideas are welcomed and where everyone has a voice in making our company the best team it can be.

• Provision/deploy equipment & software necessary to allow clients to process payments
• Navigate multiple systems to perform job function
• Install & train customers on payment solutions via phone and email
• Respond quickly and professionally to service requests through various channels
• Complete service reports ensuring prompt and thorough issue resolution and quality control
• Troubleshoot network issues
• Other duties as assigned

• 0-2 years of previous experience in a technical support role
• Excellent verbal and interpersonal communication skills
• Enjoys working with clients and sales reps over the phone
• Able to assess challenging situations and find opportunities for improvement
• Able to accurately follow customer workflows in a fast-paced environment

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.