Application Support Analyst

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Application Support Analyst

677 SUPREME COURT

Supreme Court [JM]

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full time

Regular

Salary: $50,000.00 - $57,000.00 commensurate with experience and education.

Applicants must be authorized to work in the United States without the need for employment-based visa sponsorship now or in the future. The employer does not provide visa sponsorship for current, continued, or future work authorization.

• All interviews are in-person / on-site.
• Travel expenses will not be provided for in-person interviews.
• This position is in-person / on-site only. Remote work is not authorized.
• Please no agencies – direct applicants only.

The Administrative Office of the Courts (AOC) is seeking a self-motivated person to join the organization as an Application Support Analyst. The Analyst should possess the skills necessary to provide excellent customer service while working closely with business users and IT teams to resolve system issues, investigate data problems, and ensure reliable application performance.

Salary:
Commensurate with education and experience.

Non-exempt.

• Handle customer requests for assistance in person, by email/chat, or over the phone.
• Monitor incident/request tickets assigned to the queue and process first-in first-out based on priority.
• Provide application support for enterprise systems and business applications
• Troubleshoot application, database, and integration issues
• Investigate incidents and perform root cause analysis
• Write and run SQL queries to validate and analyze data
• Monitor application performance and system health
• Support system upgrades, patches, and deployments
• Create and maintain accurate documentation in the Knowledge Base System.
• Participate in Severity calls when appropriate.
• Perform other related duties as assigned.

• Excellent communication skills with all levels of the organization and the ability to communicate technical solutions.
• Must possess complex hardware and software troubleshooting expertise.
• Demonstrated ability to work independently and/or collaboratively in a team environment.
• Must possess exceptional organizational, customer service, and writing skills.
• Utilize Microsoft Copilot AI tools to assist with daily duties.

• Two (2) years of information and technology employment experience providing successful systems support, preferred.
• A four-year college degree: or the successful completion of a technical course curriculum from an accredited information and technology institution, preferred.
• Security awareness training a plus.
• ITIL knowledge a plus.

• Sit or stand for prolonged periods.

All AOC positions have the potential to and expectation of requiring employees to travel for normal duties in support of the Judiciary, including and not limited to state Judicial events and national industry conferences.

This job operates in a professional office environment. This role routine use standard office equipment such as laptop computers, photocopiers, and smartphones.

All AOC positions are designated as “In-Person” at one of the authorized work locations. AOC offices are officially open for business from 8:00 AM to 5:00 PM, Monday through Friday.

MIS employees have the expectation of being assigned on-call as defined in 26 CFR 553.221 (d) in support of judicial operations.

While performing the duties of this job, the employee is regularly required to talk, hear, comprehend, observe, and evaluate. Specific vision abilities required by this job incorporate close vision and ability to adjust focus. This position requires the ability to…