Slot Operations Supervisor

Qualifications

• High school diploma required.
• One‑year casino experience in Slot Operations required.
• Must possess strong supervisory and leadership skills.
• Previous guest contact experience required.
• Must possess a thorough understanding of slot floor operations.
• Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Must project professionalism and possess excellent verbal and written communication skills.
• Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.
• Must be able to get along with co‑workers and work as a team.
• Must present a well‑groomed appearance.

• Monitors appearance of all facilities and service areas and follows‑up to ensure cleanliness standards are at the highest level. Responsible for monitoring staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
• Directly responsible for training slot employees, providing each with knowledge and appropriate direction to perform his/her responsibilities.
• Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations.
• Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibits sound decision‑making qualities, motivates personnel and exhibits effective supervisory skills.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
• Maintains security of all games, money, and employees.
• Take advantage of opportunity to build long‑term relationships with customers.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
• Monitors the performance of all employees and provides training and coaching as necessary.
• Make recommendations to the Slot Shift Manager and/or the Director of Slot Operations to improve the efficiency of the department and build business.
• Build a rapport and coordinates daily functions with support service departments.
• Acts as role model and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Conduct Performance Reviews.
• Makes or recommends wage increases and promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Ensures departmental compliance with all regulatory, internal controls, policies and procedures.
• Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations.
• Verifies and reviews jackpot transactions.
• Complies with IRS and internal controls regarding payouts.
• Administers coaching and provides staff development. Leads staff in proper performance of duties.
• Assists patrons, investigates complaints and provides resolution.
• Ensures service equipment is handled safely and with reasonable care.
• Responsible for keeping current on supervisory training to include quality guest service, responsible gaming, safety and sanitation, and alcohol awareness.
• All other job duties as assigned.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”);
  
  look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and…