ADRC Supervisor

Reports to:

Director or Clinical Manager, Aging and Disability Resource CenterFLSA Status:
Exempt Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network.

The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Candidates we love…Self-motivated and compassionate individuals looking to be part of a Best-in Class organization

Team players who are committed to providing superior service to all they serve

Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

What our staff loves about us…A Competitive SalaryA generous six-week PTO program with thirteen paid holidaysA $ 750.00 investment in professional development through a substantial, annual training funds allotmentA 401K program with a company match

Medical, Dental, Vision Benefits options

Mileage reimbursement

Free parking and so much more…

Position Overview:

The Supervisor, Aging and Disability Resource Center (ADRC), oversees and mentors a team providing services to older adults, ensuring compliance with agency standards and continuous quality improvement. This role includes staff supervision, guidance on complex cases, and active participation in program development, training, and process improvement initiatives.

Job Duties:

Perform a full range of supervisory duties, including interviewing and hiring staff; assigning and prioritizing work; evaluating and managing performance; and leading, coaching, and mentoring team members.

Provide technical assistance and clinical guidance to staff on complex, difficult cases, and advise staff on cases with ethical, clinical, and/or legal implications.

Participate in goal development for the unit, team, and individual team members and ensure program or unit-specific compliance, productivity standards, and goal achievement.

Prepare monthly data and narrative reports to summarize performance metrics, trends, compliance, policy changes, and other relevant updates.

Participation in learning, training staff, and implementing NCQA standards within the ADRC. Participate in compliance audits and implement quality improvement strategies to ensure continued agency accreditation.

Monitor and evaluate program processes, and guide the recommendation, development, coordination, and implementation of new or revised policies and procedures.

Participate on management teams to address clinical issues, team development, caseload management, referrals, and quality assurance.

Assist with new staff training, identify ongoing training needs for both team and individuals, and develop effective solutions to address them.

Communicate clearly and promptly with staff, the Director, managers, and stakeholders.

Lead and participate in best-practice committees, LEAN projects, and agency-wide initiatives to improve efficiency, quality, and stakeholder engagement.

Represent the Agency in presentations to professional and community groups and pursue opportunities to collaborate with stakeholders and community partners.

Accompany staff on home, institutional, and community visits to provide technical assistance and assess service appropriateness and quality as applicable.

Represent the Agency in speaking engagements to professional or community groups, and to look for opportunities to collaborate with stakeholders and community partners

This position's primary duty is to perform work directly related to the…