Brand Ambassador

Job Description s Summaryof Job Scopeand  Expectations

The Brand Ambassadorisresponsibleforprovidingqualityserviceto Guests,withaccountabilityfor:

• Ensuring Workability,Intensity&Integrity
• Performing Frontof House (FOH) responsibilitiesasdirectedby
  
  Shift Leader
• Greeting Guests,serving food,andhandlingpaymentatthecashregister
• Maintainingthecleanlinessandappearanceofthestore

Theessentialfunctionsinthisjobdescriptionarenotall-inclusiveofthisjob’sdutiesand

responsibilities.

Reliableanddependableattendanceisrequired.

• Culture: Livesandcultivates Focus’sMission,Culture and Valuestoensurethe Focus ’svision is alive and in action.

• Work Environment: Participates in creating a safe and empowering environment for Team Focus tolisten,appreciateandchallengeeachother.
  
  Mayproposewaystoimproveprocesses.

• Exceptional Guest
  
  Experience:
  
  Builds emotional connection with Guests through Food, Service & Ambiance.Provides quality service to Guests.
  
  Greets Guests in a courteous and hospitablemanner.
  
  Providesrequestedinformationregardingthemenu,and handles Guest questions and complaints effectively.
  
  Monitors food quality and provides feedback to the

Restaurant Leader,Operations Leader,and/or Chef/Assistant Chef.

• Store Environment: Maintainsaclean,safe,andsanitarystoreenvironmentincompliancewith Operations standards.
  
  Cleans all areas of the store following proper procedures in the use, handling, and storage of cleaning chemicals.
  
  Ensures compliance with all food safety, work

safety,and sanitation requirements.

• Operations: Upholds high Operations Standards and being the Best. Serves accurate portions fromtheteamtable;managessteam table withfresh and presentablequalityfood,andorders the appropriate amount of food during busy and slow periods.
  
  Takes catering orders and ensuresordersareproperlyfilledinaccordancewith Guestrequest.
  
  May perform Assistant Chef (BOH) responsibilitiesasneeded.

• Cash Handling: Follows Focus Group cash handling procedures and policy, including cash, credit cards,giftcardsandotherpaymentmethodsacceptedbythecompany.
  
  Operatesthe
  
  POSand Computersystemaccurately.
  
  Mayperformcashregisteropeningandclosingprocedures.

• Somehighschool
• Prefersome Operationsexperience

• Local/municipal requirements, such as Food Handler and Serv Safe certifications, acquired at applicant’s ownexpense

• Embody Focus’sMission,Values,Culture,and Environment
• Basic understanding of all Operations practices and concepts, including store opening and closing
• Knowledgeofcashhandlingpolicyandprocedures
• Knowledgeofsteamtableoperations,servingprotocols,andmenu
• Abilitytoconsistentlyapply Focus Groupcashhandlingpolicyand procedures
• AbilitytoperformallFOHduties
• Abilitytolearnbasiccooking(chowmeinandrice)
• Understandingofworkandfoodsafetyandapplicationoftheworkandfoodsafetychecklists
• Understandingofproperproceduresforhandlingcleaningchemicals
• Bea Team Builderbybeinga Trusted Leader
• Beachampionin Community Outreach
• Ability to embrace change and continuous learning

The following are Focus Mindset and Leadership Behaviors for Operations Associates (Core People Development Competencies indicated in bold
):

• Self Knowledge
• Customer Focus
• Interpersonal Savvy
• Drivefor Results
• Career Ambition
• Integrity and Trust

• Contributetobuildingandsustainingthe Focus Mission and Culture
• Performassignedresponsibilitiesaccordingtostandard Operations practice
• Consistently earn positive feedback from store Associates and Operations Leader