Outreach Lead Account Specialist - Mid-Central Region

Location:

Remote - Mid-Central Region (Kansas, Missouri, Oklahoma, Arkansas, Texas, Louisiana, Illinois, and Colorado). Southern states preferred. Travel is required.

• Conduct outreach to existing and potential customers, service providers, trade allies, contractors, distributors, manufacturers, and industry associations to drive program awareness and participation.
• Build and maintain relationships with commercial, industrial, agricultural, institutional, and public-sector customers throughout the Mid-Central Region.
• Serve as a regional point of contact for outreach activities supporting utility-sponsored energy efficiency programs.
• Identify and attend industry events, including expos, trade shows, counter days, association meetings, customer events, and networking opportunities to represent utility rebate and energy efficiency programs.
• Develop and execute regional outreach and engagement strategies aligned with client goals and program objectives.
• Coach and train trade allies, service providers, customers, community partners, and internal support team members on program requirements, application processes, participation best practices, and available technologies.
• Create and deliver presentations, workshops, webinars, and trainings for customers and market partners; coordinate with marketing teams on messaging, outreach materials, and customer-facing resources.
• Facilitate communication and coordination between customers, trade allies, service providers, utility clients, and ICF delivery teams.
• Track outreach activities, leads, customer engagement, market feedback, and participation metrics using CRM and program management systems.
• Support reporting teams by helping assemble reports, presentations, dashboards, outreach summaries, and database updates using Microsoft Office products and program-specific software tools.
• Monitor progress toward participation, customer satisfaction, and engagement goals; identify barriers, risks, opportunities, and lessons learned to support continuous program improvement.
• Provide ongoing utility client support, including meeting participation, planning support, program reviews, customer engagement updates, and other client communications as needed.
• Stay informed on industry news, market trends, emerging technologies, program updates, and customer needs across the Mid-Central Region.

• Bachelor's degree in Business, Marketing, Communications, Environmental Studies, Sustainability, Energy Management, Public Administration, or other relevant field or In lieu of a degree, equivalent professional experience in energy efficiency, utility programs, customer engagement, sales, outreach, marketing, account management, or trade ally/service provider support.
• 3+ years of experience in one or more of the following: utility energy efficiency programs, account management, customer engagement, business development, community outreach, trade ally management, service provider engagement, or program implementation.
• Customer-service oriented attitude with the ability to build and maintain strong relationships with diverse stakeholders.
• Strong written and verbal communication skills, including comfort with public speaking and presenting to groups both virtually and in person.
• Experience managing multiple priorities, deadlines, and stakeholders simultaneously.
• Experience working with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and Teams.
• Must have a valid driver's license and successfully pass a Motor Vehicle Records (MVR) check.
• Must be willing and able to travel at least 25% of the time, depending on assignment location and program needs across the eight-state Mid-Central Region.

• Experience with and knowledge of energy efficiency, utility programs, electrification, demand response, sustainability, or commercial energy technologies.
• Experience working with commercial and industrial customers.
• Experience working in or managing a trade ally/service provider network.
• Experience working in or around the trades, including HVAC, lighting, controls, building automation, refrigeration, compressed air, process improvements, or other energy-saving technologies.
• Experience scheduling, organizing, and facilitating trainings, webinars, workshops, customer events, or industry events.
• Experience working with CRM tools, customer tracking systems, databases, reporting tools, or program management software.
• Experience supporting utility clients and/or regulatory-driven programs.
• Demonstrated ability to work independently in a remote and geographically dispersed environment.
• Bilingual in English and any other language is a plus.

• Outgoing, engaging relationship builder who can promote programs and develop trust with customers and market partners.
• Self-motivated and able to manage time with minimal oversight.
• Strong planning, organization, and follow-through skills.
• Team player with the ability to work in a…