Field Technician

If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities, Sparklight is your next and final stop.

This role offers an extensive training program with both one‑on‑one and group training classes. You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job, plus uniforms—from hats to boots and everything in between.

Our competitive benefits package includes 20days of PTO per year, medical benefits that start on the first day of employment, a 401(k) match of up to 5%, generous tuition reimbursement (increasing with your tenure), and the possibility to earn credits toward your associate degree while at work.

• Connect customers by installing customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on new or existing equipment.
• Travel may be required; per diem will be provided.
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

• Good driving record and a valid driver’s license in the state you are applying.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving skills, with the ability to listen to customers and present solutions in a positive manner.
• Ability to work in small and confined areas, lift up to 100lbs., work on a ladder, and operate in all weather conditions.
• At least 3months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
• High school diploma or GED.
• Regular and predictable attendance.

• Committed:
  Values each customer while working hard to keep their business and support our communities.
• Helpful:
  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
  Understands what customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal:
  Knows our customers well and tailors communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Free cable and internet services to associates who live in a serviceable area.
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Individuals hired into DOT regulated positions must meet DOT program requirements, including passing a road test, driver’s record review, drug testing, DOT physical, and past employer safety performance history.