Field Service Technician- Oklahoma City​/Tulsa, OK

• Customer focused

Are you a mechanically inclined professional who enjoys working with your hands? Beacon Medaes is seeking a qualified Field Service Technician for the Oklahoma City/Tulsa, OK area. This is an excellent opportunity for a highly motivated and energetic individual to join our team. In this role, you will perform preventive maintenance, troubleshooting, and repairs on medical gas equipment at customer sites while ensuring the highest standards of safety, quality, and service.

You will also build and maintain strong customer relationships, identify opportunities to enhance customer value, and represent Beacon Medaes' commitment to excellence—keeping us First in Mind, First in Choice
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Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Technicians as requested
• Provide technical support to other departments and personnel as required
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE)
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer’s recommendations
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit)

Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.

Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.

Perform assigned duties in accordance with Beacon Medaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

• 8+ years of technical field service experience maintaining and repairing equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Exceptional mechanical and electrical skills
• Must have ASSE 6040 or ASSE 6030, and ASSE 6010 or ASSE 6020 credentials

• Associate degree or equivalent
• Technical training in mechanical and/or electrical, or equivalent experience

• Must be comfortable using a computer
• Must be familiar with Microsoft Office, including Word and Excel
• Expert understanding of mechanical and electrical components
• Customer focused
• Good oral and written communication skills
• Detail orientated

• Must have a valid driver’s license.
• The ability to travel on short notice may be required.

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Here at Beacon Medaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable — and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare…