Drop Team Supervisor

Job Details

Location:

Lawton, OK 73501
Position Type:
Full-Time
Education Level: None

Travel Percentage :
None
Job Shift: Any

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service, promoting outstanding guest relations
• Supervise all elements of the casino’s Drop Team operations
• Carry out procedures and train team members on the job, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols
• Supervise and assist team members with the daily drop and count functions
• Ensure security protocols are followed when opening and closing gaming machines
• Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas, investigating team member complaints and reporting findings to Director of Finance
• Issue written and oral instructions for duty assignments, examining work for exactness, neatness, and conformance to policies and procedures
• Perform other related duties as may be assigned by reporting supervisor
• Understand and comply with the Eye, Hi, Goodbye program
• Regular attendance is required
• Train and mentor team members
• Assist where/when needed in Cage/Vault

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Maintain a neat, clean, and well‑groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long‑term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member also occasionally sits, works in confined spaces, walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds and push, pull or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated…