Office Administrator

PURPOSE

The purpose of this position is to ensure the accurate and efficient processing of customer orders from initial entry through final delivery. This role supports coordination between sales, production, and shipping teams while maintaining organized documentation, timely communication, and smooth workflow operations. Additionally, the position provides administrative and office support to help maintain an efficient, well-organized, and customer-focused work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily Coordination & Communication Communicate regularly with the sales team to confirm job details, timelines, and priorities. Help ensure orders are processed on time and resources are properly assigned throughout production and delivery.
Order Documentation & Processing Print, organize, and verify order paperwork to ensure information is accurate and routed correctly. This helps reduce errors, eliminate duplicate work, and keep production moving efficiently.
Order Tracking & Completion Monitor the status of active orders and ensure they are properly closed once completed. Maintain accurate records so teams can easily track progress, delivery status, and job locations.
Pick Ticket Preparation & Organization Prepare and sort order pick tickets so warehouse and production teams can efficiently pull, load, and complete orders without delays or mistakes.
Shipping & Order Fulfillment Support Assist with shipping documentation and confirmations to ensure orders are sent out on time. Help manage backorders, track deliveries, and support accurate billing and performance reporting.
Accounting Support (Invoicing & Expense Coding)
Assign appropriate accounting codes to invoices and expenses to support accurate financial reporting and cost tracking.
General Administrative Support Perform routine office tasks such as scanning documents, managing office supplies, and tracking receipts.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and one (1) year administrative or related experience; or an equivalent combination of education and experience.

COMPETENCIES

1. Organizational Skills

Ability to manage multiple tasks, documents, and priorities simultaneously
Maintains structured systems for tracking orders, paperwork, and deadlines

2. Attention to Detail

Ensures accuracy in order processing, documentation, billing, and data entry
Identifies and corrects errors before they impact production or delivery

3. Communication Skills

Effectively communicates with sales, production, and office staff
Clearly conveys order details, updates, and issues across teams

4. Time Management & Prioritization

Handles high-volume workflows and competing deadlines efficiently
Prioritizes tasks to ensure on-time order processing and delivery

5. Problem-Solving

Identifies process gaps, delays, or discrepancies and helps resolve them
Proactively addresses issues to prevent workflow disruptions

6. Customer Service Orientation

Supports internal and external customers by ensuring timely and accurate order fulfillment
Maintains a professional and helpful approach when handling inquiries

7. Technical & Administrative Proficiency

Comfortable with data entry systems, order tracking tools, and basic accounting functions
Proficient in standard office software (e.g., Microsoft Office)

8. Coordination & Collaboration

Works effectively across departments to keep operations aligned
Supports teamwork between sales, production, and shipping

9. Adaptability

Adjusts quickly to changing priorities, workloads, or business needs
Handles a mix of operational and administrative tasks

10. Process Improvement Mindset

Looks for ways to improve efficiency, reduce errors, and streamline workflows

11. Accountability & Reliability

Takes ownership of tasks and follows through to completion
Consistently meets deadlines and maintains high-quality standards

12. Safety Awareness

Understands and follows workplace safety procedures
Supports a safe and compliant work environment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in an office setting and generally sedentary but may involve walking or standing for brief periods of time.
May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.