Outbound Call Specialist - Service

The Young Automotive Group is Growing Again!

We are actively hiring Service BDC Representatives / Outbound Call Specialists at mulitple of our locations! If you're a strong communicator who enjoys helping customers and working in a fast-paced, team-oriented environment, this is a great opportunity to build a long-term career in the automotive industry. In this role, you'll connect with customers through calls, texts, and digital communication to schedule service appointments, follow up on maintenance needs, and support the service team.

If you're organized, customer-focused, and motivated to succeed in a high-energy environment, we want to hear from you.

We are a large organization that still operates with a family-owned, people-first culture
, offering real career growth and long-term opportunities. Full-time employees enjoy excellent benefits, including access to on-site medical options
, as well as employee pricing and family discounts across all Young Automotive Group products.

We've been recognized as a "
Top Workplace
" and "
Best Company to Work For
" in Utah and Idaho for several years and counting-and we're just getting started. For more information on why we are a great place to work, check out our video:

• Provide high level of customer service to internal and external customers
• Schedule appointments for service customers
• Follow up on recalls and warranty work
• Confirm appointments and reschedule no-show appointments
• Work with and follow up with Service Department Advisors and Managers to determine outcomes and appointments kept
• Generate letters and thank you cards and emails
• Make CSI follow up calls to all customers
• Answer incoming service calls/leads - instant messages - chats

• Previous customer service experience is required
• Bilingual
• Excellent phone skills
• Attention to detail and organization
• Valid driver's license
• Good driving record
• Pass Background Check and Pre-Employment Drug Screen

Benefits

In addition to a competitive compensation package the Young Automotive Group offers the following benefits:

• Paid Time Off up to 3 weeks per year
• Health
• Dental
• Life
• Disability
• Pre Paid Legal at competitive rates
• Employer Paid Health Savings Account Deposits (Paid monthly)
• 401k retirement plan with generous employer match (Paid twice monthly)
• Employee and family pricing at all dealerships throughout the group