Grooming Receptionist

The Bark Spot is seeking a qualified receptionist to join our team! Let your skills shine at our Layton location. Your skills and expertise will help pet parents schedule appointments with our experienced team of pet groomers.

Our goal is to provide loving, professional care to pets and their people by focusing on safety, care, expertise, and premium customer service experiences.

Please apply today if you want to excel in your career and grow with us!

Essential

Job Duties:

Answer all incoming phone calls

Manage appointments and pet owner data in our ERP software

Facilitate pet check-in. Collect and document customer requests, collect necessary signatures and vaccine information, schedule a pick-up time, and receive incoming pets Offering and upselling memberships and other products

Manage pet pick-up, collect payment for services, schedule customers’ next appointment, and return pets to their owners

Cleaning

Represent the professionalism of our company in all correspondences

Qualifications:

High School Diploma, or equivalent, is required

At least two years of experience in Customer Service and excellent communication abilities (verbal and written)
Must have hands-on experience with office equipment, such as phones and computers, in order to master the scheduling process and client data system

Must have an attention to detail and the ability to handle multiple tasks simultaneously, such as answering phone calls, handling customer inquiries and scheduling appointments

Must have the ability to problem solve by handling grooming clients' issues and providing timely solutions

Must have the ability to learn pet grooming terminology and lingo

Must have the ability and willingness to interact regularly with animals
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