Account Manager

somafina

Nutraceutical Manufacturing

Customer Service Representative

Customer Service / Account Management

• Full-Time

Somafina is a growing co-manufacturer of vitamins and supplements in Utah, and business is thriving as we attract larger, more established customers. It's a fast-paced environment with real momentum - which means real opportunities for growth. If you're ready to take on more and grow with us, we'd love to have you on the team.

• Engages with clients from beginning to end of a project via phone, email, and in person.
• Reviews all incoming purchase orders and uploads them to begin the manufacturing process, ensuring orders are correct to avoid delays.
• Attends client meetings via conference calls or in person.
• Engages with internal teams across all departments to ensure projects stay on track. Maintains ownership of each order through follow-up until projects are completed.
• Provides updates to clients to keep them informed of order status.
• Provides a weekly open order report with accurate details to sales reps and customers.
• Problem-solves issues as they arise during the process, and knows when to escalation for help.
• Responds to clients quickly, accurately, and professionally through written and verbal communications.
• Uses multiple databases and tools to interpret critical information for client communications.
• Provides support documents as requested.
• Maintains sensitivity and confidentiality of client and company information.

• Works towards established goals to improve customer satisfaction.
• Supports and is involved in company, department, and/or safety policies, procedures, programs, and activities.
• Maintains a clean and orderly work area.
• Other duties as assigned.

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

• Excellent knowledge of time management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases, and tools.
• Ability to work in a high-paced environment.
• Awareness of the industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.