Space Development Agency; SDA Network Technician IV

Hill Afb, United States | Posted on 05/07/2026

• Clearance Requirement DoD Secret clearance (must be eligible to obtain and maintain Top Secret)
• IAT/IAM Requirement Security+ CE or equivalent DoD 8570 IAT Level II certification

Position Summary

The SDA Network Technician supports the Defense Information Systems Agency (DISA) Global Operations Center and the Space Development Agency Operations Support Cell at Hill AFB, UT. This role provides 24/7 operational support for DISA-provided GIG/DISN services supporting DoD and national security customers. The position focuses on real-time network monitoring, ticket management, incident analysis, fault isolation, service restoration, escalation coordination, and technical support across transport, IP, voice, video, and related DISN technologies.

Key Responsibilities:

• Create, update, triage, and manage incident tickets using Service Now.
• Monitor network events, alarms, outages, degradations, and element management failures in real time across multiple tools.
• Perform incident correlation, alarm analysis, and fault analysis to identify impacts, isolate root causes, and support timely resolution.
• Support fault isolation activities, including testing, troubleshooting, localization, logging, assignment, and identification of failed systems, circuits, hardware, software, or facilities.
• Coordinate with internal teams, service providers, other NOCs, government stakeholders, and customers to restore service and meet DISN and customer SLA requirements.
• Support reroute and normalization of services and circuits during outages, degradations, and Authorized Service Interruptions.
• Document reroutes, updates, restoration actions, and incident progress in ticketing systems and the configuration management database.
• Provide global situational awareness and timely updates to leadership, customers, and impacted communities.
• Escalate incidents between Tier I and Tier II teams while maintaining customer coordination, ticket updates, and status reporting.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure teams.
• Verify service restoration after customer-initiated tickets are resolved.
• Assist with maintaining a known error database documenting defects, failures, root causes, repair actions, and workarounds.
• Provide 24/7/365 sustainment support for outages, service degradations, and Tier I/Tier II support needs.
• Support training, SOP improvement, tool capability feedback, and junior network controller development.
• Provide technical advice to peers, leadership, other NOCs, and customers for complex issue resolution.
• Resolve multi-layer technical issues that may cross multiple NOCs, domains, or operational areas.
• Support DISN technologies including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, optical switching, and related systems.

Required Qualifications:

• Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
• Ability to support a 24/7/365 rotating shift environment.
• High school diploma with 3–5 years of relevant experience.
• Experience in one or more areas such as alarm surveillance, fault management, LAN maintenance, performance management, network monitoring, ticket queue management, incident escalation, or service restoration.
• General understanding of transport and IP network topologies.
• Advanced knowledge in four or more areas such as routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.

• Experience supporting DISA, DISN, DoD, GIG, DGOC, or other mission-critical network operations environments.
• NOC, transport, IP, cyber transport, or network sustainment experience.
• Familiarity with Service Now or similar incident management tools.
• Experience coordinating with customers, government stakeholders, service providers, and other NOCs during outages or service degradations.
• Strong troubleshooting experience across circuits, routers, switches, crypto, optical transport, voice/video, and related infrastructure.
• Ability to clearly communicate technical updates…