Lead Program Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives the marketplace. Fulfilling a high visibility role on cross-department project teams, the Program Manager will help drive, plan, and coordinate development and compliance activities from concept to completion. This person is responsible for participating in and leading a cross- department, multi-discipline team to implement , deliver product vision , provid e transparency and visibility with executive sponsors, and manag e dependencies to remov e roadblocks and ensur e the teams ’ success.

• The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Project Managers, Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the project lifecycle to ensure program goals are met.
• Interface with teams across the enterprise to drive, plan, and implement assigned program objectives.
• Be the primary conduit for project status, direction, and escalations with E xecutive M anagement and sponsoring individuals
• Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team s on a daily basis ensuring that plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones.
• Coordinate r elease schedule s , communicate, and drive releases onto each environment.
• Coordinate with Product Management for product launches and technical documentation.
• Other duties as assigned by the manager
• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with the company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and that products produce accurate reporting.
• Ensures expenditures are purchased, accounted for, and reported according to the Company’s Purchasing, Travel, and Corporate Credit Card policies.

• Bachelor's Degree in Computer Science , Information Technology, or related field or equivalent work experience desired .
• Technical or industry certifications are preferred in addition to the desired education/experience.
• 5 + years of Program, Project, or Product Management experience using formal techniques and principles
• 1+ years of demonstrated success defining and launching products
• 2+ years of demonstrated experience writing software specifications
• 2+ years of project leadership in a cross-functional environment
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
• Experience presenting complex technical concepts and strategic project status to Executive Management and partner organizations
• Experience working with and influencing cross-functional teams without formal authority
• Working knowledge of and significant experience working in various project methodologies within a single program
• Versatility with various management tools, including but not limited to:
  Service Now, Jira, Confluence, MSProject , Salesforce, and others
• Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields

• Experience with systems and network infrastructure architecture design and implementation
• Leadership of other Project Managers, Analysts, and project contributors
• Ex…