Supervisor, Retail, Retail & Store Manager

Overview

Provides support to production, retail, and/or donation door, as needed. Will serve, at times, as “Supervisor in Charge” of the facility. Responsible for assuring a high level of guest and donor service. Must ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed. Cross-training required in all aspects of Goodwill. Performs duties according to the established Best Practices of ESGW.

Goodwill sites are subject to changing and unpredictable circumstances, especially regarding the ebb and flow of donations and the need to efficiently move a significant volume of goods through the processing and retail store system. This position is expected to be responsive to these needs; showing initiative to accomplish the tasks and being prepared to move between assignments as priorities change.

As required or assigned, supervises Goodwill Donation Door activities. Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations. Must be able to work flexible hours including evenings and weekends.

• Provide support to production, retail, and/or donation door as needed.
• Serve as Supervisor in Charge of the facility at times.
• Ensure a high level of guest and donor service.
• Enforce and follow Easterseals-Goodwill policies and procedures.
• Cross-train in all aspects of Goodwill and perform duties according to ESGW Best Practices.
• Supervise Goodwill Donation Door activities as required or assigned.
• Be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
• Work flexible hours including evenings and weekends.

• Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours including evenings and weekends.
• Develops a superior workforce through coaching conversations, feedback, and by requesting Manager action with any staff that are failing to meet expectations.
• Motivate and engage the team; set the example.

• Ability to move independently or with reasonable accommodation within the facility and community.
• Physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for entire shift.
• Tolerance to extreme changes in temperature and humidity.
• Work flexible hours, including evenings and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

• 0-2 years
• Previous supervisory experience preferred.

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

ESGW is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone. Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will our best to provide appropriate support.