Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts.

Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity in accordance with company policies and procedures. Maintains paperwork, logs and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.

Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans;

using the Open Door Policy and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data and resources; collaborating with managers, co-workers, customers and other business partners; identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties and feedback.

Respect the Individual:
Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence. Strengthens the team by helping, developing and mentoring others;

recognizes others’ contributions and accomplishments.

Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve our Customers and Members:
Delivers results while putting the customer first; makes decisions based on reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence:
Displays curiosity, a desire to learn, takes calculated risks and demonstrates courage and resilience; drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

• None listed

Primary

Location:

1055 W Hill Field Rd, Layton, UT , United States of America

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