Member Specialist

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledging members, verifying membership cards, and identifying member needs.
• Assists members with purchasing decisions and locating merchandise.
• Zones the area, arranges and organizes merchandise, and assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, and acknowledges members to identify their needs.
• Assists with securing and safeguarding Sam's Club assets by observing and communicating potential criminal activity per company policies.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained per company policies, properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity, implementing related action plans.
• Completes work assignments and priorities using policies, data, and resources, collaborating with managers, co‑workers, customers, and partners.
• Communicates progress and information, recommends ways to address improvement opportunities, and adapts to and learns from change, difficulties, and feedback.
• Acts with integrity, maintaining highest standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company.
• Acts in a selfless manner, consistently humble, self‑aware, honest, fair, and transparent.
• Serves customers and members by delivering results while putting the customer first.
• Makes decisions based on reliable information, balancing short‑ and long‑term priorities, and considering impact on the team’s ability to deliver on the purpose for all stakeholders.
• Strives for excellence by displaying curiosity, learning, taking calculated risks, demonstrating courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

• Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and…