Relationship Manager

ABOUT REPAY

REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

REPAY is a fast-paced, Fin Tech company experiencing significant growth and expansion. We are seeking an extremely results-driven Relationship Manager with the ability to understand client issues and perform root cause analysis. Individual will utilize project management skills to solve problems for more complex client relationships focusing on client growth, client satisfaction as well as ability to execute proven strategies related to retention and attrition.

We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you'll fit right in.

• Building and maintaining relationships with clients to include being accountable for performance, profitability, satisfaction and retention of clients from implementation handoff through end of relationship
• Predominantly work with the top 75 clients
• Conducting business reviews to ensure clients are satisfied with the products and services
• Developing and executing strategy to deliver day-to-day service solutions and/or proactive service solutions to top tier clients
• Leading a functional area responsible for complex problem solving, identifying and implementing solutions for service trends soliciting and understanding client needs, and managing the holistic operational client relationship
• Evaluating/defining client account management and engagement structure to ensure effective account management.

• Maintains key client data, accurately forecasts opportunities and delivers on multiple priorities through strong organizational skills
• Understand clients' business goals/objectives
• Identifies "At Risk" clients and creates effective remediation and renewal strategies
• Creates and executes territory and account plans in order to consistently achieve quota
• Effectively advocates and negotiates for both the clients' and REPAY's best interests

• Proactively shares best practices and learnings with extended team(s) (when relevant)
• Effectively prioritizes changing environments and demands
• Takes the lead to ensure issue/problem resolution
• Commands the room - influences and guides the conversation
• Develops strong strategic internal and external relationships that influence outcomes

• Bachelor's Degree preferred
• 7-10 years of Relationship Management, Client/Account Management and/or Sales experience
• Payments industry experience
• Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently
• Familiarity with CRM systems and practices (e.g. Salesforce)
• Must be highly proficient in Microsoft Excel, Word, and Power Point

• C…