Claims Coordinator Le Mars, IA

Job Description

Under general supervision, provide financial, administrative and clerical services related to Customer Claims functions to ensure effective, efficient and accurate financial and administrative operations while complying with established policies and procedures.

• Claims/Deductions – responsible for gathering, researching, and accessing relevant documentation to support account‑specific claims/deduction data in an accurate and timely manner. Where applicable, dispute unapproved and inaccurate deductions with external customers to receive repayment.
• Settlement – responsible for resolving and settling claims within established corporate policies, procedures and practices in an accurate and timely manner.
• Financial & Data Monitoring – monitor data for approved customer spending programs and direct payment. Flag and report any inconsistencies to management. Resolve trade settlements promptly and accrue trade spend liabilities accurately. Monitor specific accrual levels to provide feedback for business development and promotional funds.
• Post Audit – analyze and process customer post audits for assigned accounts using a variety of software applications and resources to substantiate findings.
• Rebates – calculate and process program rebates on a monthly, quarterly and/or annual basis for assigned accounts and end‑user contracts, ensuring payments are accurate and paid within established turnaround time.
• Communication – communicate customer‑driven behaviors and trends that increase claims activities and invalid deductions. Develop effective working partnerships with customers, brokers and internal stakeholders to identify and resolve non‑compliant behaviors/issues.
• Process Improvements – continually provide feedback to improve policies, practices and procedures.
• Team Resource – serve as a resource to assist other team members by cross‑training, answering questions, providing solutions, and serving as backup as needed.

In addition to the responsibilities listed above, other duties may be assigned by your supervisor as dictated by business necessity.

• Associate’s Degree in Accounting, Business or related field, or equivalent work experience.
• Prefer 1‑3 years of related customer service or financial administrative support experience.
• Proficient with Microsoft Office; intermediate skills with Microsoft Excel and preferred experience with Oracle applications.
• Excellent organizational skills coupled with strong communication and customer service skills.
• Accurate and effective problem‑solving/analytical skills with a strong eye for detail.
• Ability to manage stress, negotiate, and handle conflict.
• Ability to multi‑task, work independently, determine priorities, and respond quickly to departmental demands.
• Adaptable, proactive, and able to work well within a close‑knit team and cross‑functional environment.

Wells Enterprises is an EEO/AA employer M/F/Vet/Dis