Customer Service

Night & Weekend Shifts Required

Customer Service

Grocery

Non-Exempt

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry‑cleaning orders, and maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home.

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner across the store.
• Attempts to learn customers’ names and address them by name whenever possible.
• Assists customers (examples include):
  • Escorting them to the products they’re looking for
  • Secur­ing products that are out of reach
  • Loading or unloading heavy items
  • Noting and passing along customer suggestions or requests
  • Performing other tasks to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money into utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid‑outs.
• Sends faxes for customers.
• Counts the day’s coupons.
• Processes refunds for customers and department‑approved refunds.
• Utilizes the intercom system for paging and other procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work on schedule and on time.

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to solve practical problems with limited standardization and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and over six months up to one year of similar or related work experience.

• Can physically perform medium work exerting up to 50 pounds occasionally and up to 20 pounds frequently.
• Visual requirements include clarity of vision at distances of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Required physical activities include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Continuously exposed to dirt and noise in a fast‑paced environment with significant pressure.

Fax, telephone, postal equipment, lottery and money order machines, Western Union equipment, computer, cash register, intercom.

Daily contact with customers, weekly contact with suppliers/vendors, monthly contact with federal/state governmental or regulatory agencies.

Employment is contingent upon the successful completion of a pre‑employment drug screen.