Administrative Assistant - Onsite; Part Time Position

Overview

Will you be our next Front Desk Administrator? Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues?

If so, then we would like to get to know you!

Who is SPECTRUM Association Management? SPECTRUM is an HOA Management Company that has been in business for 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 15 years in a row. We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them.

We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona. Spectrum Association Management has won 15 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work.

Employee experience We care about our people. Some indicators reported by our team include:

• 99% of employees believe in the company leadership and the future success of the organization.
• 96% of employees are proud to work here and love their coworkers!
• 93% of employees have felt well supported by management through COVID-19.

General information This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

• Welcome homeowners in the office. Receive homeowner payments.
• Handle walk-in billing questions.
• Transfer calls to appropriate parties.
• Respond to homeowners via Live Chat and emails.
• Work extensively with Outlook and software for recording correspondence.
• De-escalate and resolve conflicts with difficult or upset customers.
• Follow up on outstanding issues.
• Explain situations or billing issues face-to-face and provide billing support.
• Provide high level customer service for internal and external emails.

• Strong communication skills both verbally and written.
• Ability to understand and carry out oral and written requests.
• Problem solving skills and detail oriented.
• Working knowledge of keyboard and software navigation.
• Ability to multi-task and learn in a fast paced environment.
• Customer service minded with the ability to work as part of a team.
• Communicates clearly, professionally and accurately on the phones with homeowners.
• Contributes to a positive team environment.
• Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture.
• Strong organization and follow-up.
• Maintains a calming demeanor during customer phone interaction and peak times.
• Anticipates the needs of clients by continually evaluating the environment during interfacing.
• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first.

• We offer a comprehensive package that is more than just a paycheck.
• Recognized as Best Places to Work since 2007.
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• Internal Learning and Development Management System.

Schedule: Tuesday and Thursday from 9 AM - 5 PM
Pay Rate: $17/hr
Location: 4751 W League City Pkwy, League City, TX 77573

Note: Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will invest in getting to know you well if we see a solid match to the position. If there is a good match and you continue through the process, please be prepared for detailed and multiple steps, which may include a screening interview, department interview, panel interview, employment verifications and dialog with references.

Additionally, if we extend an offer, we conduct drug screening and background checks.