Part- time Fitness Front Desk

Key Responsibilities

• Member Interaction & Support
  • Greet and check in members and visitors with professionalism and warmth
  • Answer questions regarding membership plans, benefits, and renewals
  • Assist with new member registration and onboarding
  • Maintain accurate member records in the database
• Front Desk Operations
  • Manage phone calls, emails, and walk-in inquiries
  • Ensure reception area is clean, organized, and stocked with necessary materials
  • Monitor visitor access and enforce safety protocols
• Administrative Duties
  • Process payments and issue receipts for memberships
  • Prepare reports on membership statistics and trends
  • Schedule appointments and coordinate meeting spaces
  • Handle mail, deliveries, and internal communications
• Team Collaboration
  • Work closely with the Membership Manager and other departments
  • Support events and promotional activities related to membership growth
  • Provide feedback and suggestions to improve member experience

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in office software and membership management systems
• Customer service mindset with problem-solving skills
• High school diploma or equivalent