Customer Care Representative

Join Our Customer Service Team – Customer Care Representative | League City, TX

We are seeking a Customer Care Representative to support a high‑volume service center that assists customers across Life and Annuity products. This role is based on site in League City, Texas and plays a key part in delivering accurate, compliant, and compassionate service to our policyholders and authorized parties.

At American National, we put our values FIRST:
Financial Strength, Integrity, Respect, Service, and Teamwork. If you’re passionate about helping others and want to be part of a team that truly values people, this is a great opportunity to grow your career with us.

• Answer incoming calls and provide support related to life and annuity policies.
• Process payments and update account information accurately and timely.
• Provide clear, compliant information to policyholders, beneficiaries, and other authorized parties.
• Support policy servicing needs such as applications, payment plans, and policy updates.
• Navigate multiple systems to research and resolve inquiries.
• Assist with special projects and additional support needs as assigned.

• High school diploma or equivalent.
• Customer service experience in insurance, banking, finance, retail, food service, or other fast‑paced service environments.
• Strong communication skills, attention to detail, and ability to multitask.
• Comfort using multiple computer systems and Microsoft Office tools.

• Comprehensive training and ongoing support.
• Competitive benefits package.
• Casual, team‑focused work environment with opportunities to grow.

Our benefits package includes multiple medical plan options, dental and vision coverage, basic life insurance, health savings accounts, and a company‑funded 401(k) plan. Employees receive paid time off and holidays, and work in an inclusive, people‑first culture that values flexibility and work‑life balance.

Job titles may span multiple career levels. Base pay is determined by training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future. This posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications.

American National is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other legally protected categories. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.