Business Analyst II

Be the problem-solver behind smoother processes and better outcomes
Are you someone who loves digging into business challenges, connecting the dots, and helping teams work smarter? We're looking for a Business Analyst II to join our Annuity Help Desk team, where you'll play a key role in improving processes, resolving issues, and ensuring our stakeholders get the support they need.
In this role, you won't just analyze problems, you'll help shape solutions. You'll work closely with business stakeholders, technology teams, and delivery partners to turn questions and challenges into clear, actionable outcomes that keep operations moving forward.
Why This Role Matters
You'll be at the center of day-to-day operations, helping resolve production issues, improve workflows, and identify opportunities to make things better. Your ability to translate business needs into clear requirements directly impacts efficiency, service quality, and the overall success of our annuity operations.
What You'll Do
Drive clarity and solutions

Develop a strong understanding of annuity business processes, workflows, and available data to help stakeholders clearly define needs and desired outcomes
Translate business problems into clear, actionable requirements and acceptance criteria

Be the connector across teams

Serve as a liaison between business stakeholders, technology partners, and delivery teams
Align priorities, scope, and expectations to ensure successful outcomes

Own issue intake through resolution

Manage production issues, enhancements, and distributor requests from intake to completion
Assess and communicate business impact, urgency, and risk to support prioritization

Keep everyone informed and aligned

Communicate updates to scope, timelines, and deliverables clearly and proactively
Manage stakeholder expectations with no surprises

Deliver quality and accuracy

Partner with QA and delivery teams to validate solutions before release
Ensure outcomes align with documented business needs and expectations

Investigate and improve

Analyze processes and data to identify root causes and drive resolution
Triage issues to the appropriate teams and follow through to resolution
Identify trends, recurring issues, and opportunities for improvement or automation

Support stakeholders with confidence

Respond to inquiries promptly and professionally
Translate complex concepts into clear, non-technical language

What You Bring

Bachelor's degree or equivalent experience
4 to 6 years of experience in business analysis, operations support, or a related field
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Excellent communication skills with the ability to influence and build trust
Experience working with cross-functional teams

What Helps You Stand Out

Experience in annuities, insurance, or financial services
Experience supporting production environments, help desks, or operational support teams

What Success Looks Like

Stakeholders feel confident and informed
Issues are resolved efficiently and accurately
Processes continuously improve over time

You proactively identify opportunities others might miss

Why You'll Love Working Here
You'll be part of a collaborative team where your ideas matter, your work has real impact, and continuous improvement isn't just encouraged, it's expected.