Computer Technician II

Computer Technician II

Starting Date: Immediately

Primary

Purpose:

Provide Tier II technical support for all technology systems district wide. Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.

• Education/Certification/Licensure: High school diploma or GED; college preferred.
• Certifications: A+ certification or equivalent preferred.
• Must pass CCISD Drug and Alcohol Abuse Standards.
• Must pass criminal history and MVR driving record check as required by CCISD.

• Effective verbal and written communication, interpersonal, and telephone etiquette skills.
• Ability to provide technical leadership to an assigned PreK-12 Community.
• Ability to understand operation of district standard equipment.
• Ability to read, follow, and interpret software and hardware manuals.
• Ability to set priorities and handle multiple and complex assignments.
• Working knowledge of implementing and maintaining software/hardware technologies.
• Working knowledge of network configurations, topologies, and installation.
• Ability to properly diagnose and repair enterprise equipment.
• Ability to properly configure and troubleshoot enterprise applications.

• Minimum of 3 years of experience providing technical support to end users, preferably in an educational environment.

• Provide Tier I and Tier II support for all district technology systems at the campus/department level as well as district wide.
• Act as a technical leader and provide mentoring for the Computer Technicians in the assigned PreK-12 Community.
• Assist in the design, development, and implementation of technology systems district-wide.
• Work cooperatively with hardware and software vendors to resolve issues.
• Provide support to district and campus events.
• Provide regular updates and status reports to the appropriate supervisor.
• Complete a written record of every service call.
• Exhibit CCISD Core Values of trustworthiness, respect, responsibility, fairness, caring, and citizenship.
• Actively engage in actions that contribute to the overall mission and strategic plan of Clear Creek ISD.
• Stay up-to-date professionally through the selection of quality professional learning opportunities for personal growth.
• Research district policy, precedent, and current practices prior to taking action.
• Participate as an effective team member who contributes to district, department, and content goals.
• Demonstrate proficient levels of technology applications.
• Participate fully in drills and safety exercises to provide for the safety and overall emotional wellbeing of students.
• Utilize time wisely for effective management of job responsibilities.
• Maintain punctuality in daily work times, appointments, and meetings.
• Meet task completion deadlines established by supervisor.
• Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers, administrators, and co-workers.
• Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department are met.
• Maintain a positive and professional tone in all communication (i.e., email, written, and verbal).
• Perform other duties and accept other responsibilities as assigned.

Effective communication; concentration while performing duties; ability to maintain emotional control under stress; ability to work with frequent interruptions.

Moderate standing, walking, bending, lifting and moving up to 30 pounds; unboxing and installing new items; prolonged sitting and use of computer; repetitive hand motions; occasional prolonged and irregular hours.

230 days

Pay Grade: Tech 4

Position Type: Full-Time

Salary: $28.62 Per Hour

Job Categories: Support Staff >
Computer Support, Support Staff >
Network Services

• Citizenship, residency or work visa required.